• Report: #1162873

Complaint Review: Castle Rock Self Storage

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  • Submitted: Thu, July 17, 2014
  • Updated: Thu, July 17, 2014

  • Reported By: Pearl — Englewood Colorado
Castle Rock Self Storage
11 Kellog Ct Castle Rock, Colorado USA

Castle Rock Self Storage Owners of Castle Rock Self Storage rip people off. Castle Rock Colorado

*REBUTTAL Owner of company: Businesses are Vultures?

*Author of original report: Rebuttal

*REBUTTAL Owner of company: The Real Facts

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I spoke with the owner of Castle Rock Self Storage today, his name is Richard Alan. He would not refund a $10 fine that was levied on July 12th, same day I paid my bill. I ended up paying $160 for an $80 storage locker. They do not care about pleasing their customers and have no customer service skills (or even business knowledge). Better not to store things at this facility or invest in the company.

All they care about is fleecing people as much as they can. I hope they end up bankrupt..


This report was posted on Ripoff Report on 07/17/2014 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Rock-Self-Storage/Castle-Rock-Colorado-80108/Castle-Rock-Self-Storage-Owners-of-Castle-Rock-Self-Storage-rip-people-off-Castle-Rock-C-1162873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Businesses are Vultures?

AUTHOR: Richard - ()

Amazing, simply amazing.  I notice that when you don’t have an argument, you result to name calling.  Professionalism at its best. 

All the bills we pay (mortgage, taxes, water, electrical, labor) are all due on a specific date.  If we are late, a charge is assessed.  I wonder what would happen if I was 12 days late paying my employees?  As you stated, 12 days late is not very late paying a bill.  I know for a fact my employees would be very upset.  Although, I guess they could just pay all of their bills 12 days late as well.  I’m sure my mortgage company would understand my being late paying them, wouldn’t they? (Not likely).  Property Taxes are due on at specific times during the year.  If you miss the date, the government automatically charges a late fee.  Sure wish they would be a little more liberal… 

The late fee you were assessed has nothing to do with treating customers well or poorly.  We attempted to contact you on numerous occasions to help insure you didn’t run into a situation.  You clearly told us that you would come in to clear up your account and then didn’t show.  You didn’t even bother call us, and now all capitalists are vultures because you failed to live up to your obligations.  We have to live up to our obligations and I can assure you that our venders don’t call us numerous times to help ensure we don’t get charged a late fee.

You wrote a bad check to us and then are mad that there are reprucutions for this.   We didn't make you write a bad check, you did that.  We didn't make you show up 12 days late, you did that.  Now we are the bad guys?  Come on... we called you, E-Mailed you...  I'm sure your tune would be different if your employer paid you with a bad check or paid you 12 days late.  Yet when you do it, the business is the vulture.  Amazing, simply amazing.

 

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#2 Author of original report

Rebuttal

AUTHOR: Pearl - ()

Appreciate the history of my account. Did you ever study business? What about creating good relationships with your customers?

If you had waived the $10 fee I requested (I paid the $80 fees) it would have saved alot of aggravation for myself and you. Its a paltry amount. All you care about is fleecing people. Don't you get tired of being a jerk?

Capitalists like you are a dying breed. People hate capitalism and it does not work. CAPITALISTS ARE VULTURE RICH PEOPLE FEEDING OFF THE POOR AND MIDDLE CLASSES. Its time to start treating your customers well. 12 days is not very late paying a bill. WHAT IS THE BIG DEAL???? Maybe you should make the contract a little more liberal.

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#3 REBUTTAL Owner of company

The Real Facts

AUTHOR: Richard - ()

We are the original owners of this facility.  We opened the facility in 1999.

The Complaintent moved into the facitily on 3/27/14.  She signed a contract stating that payment is due on the 1st of each month.  If payment is not received by the close of business on the 5th, then a late fee would be assesed.  A courtesy late notice is then mailed to the customer.  If payment is still not received by the close of buisness on the 11th, another small late fee is assessed and another courtesy late notice is mailed out.

On 3/37/2014, the customer paid rent for the rest of March and all of April.

On 5/2/2014, the customer wrote a check to cover May's rent.  The check bounced.  We re-submitted the check and it bounced again.  Thus, the customer was charged a Bad Check Fee and a late fee for not paying on time.  The customer then gave us a credit card and asked that it be automatically charged each month.

6/1/2014  Customer's credit card was charged.  We then called the customer to let them know that the credit card would expire at the end of the month.  Customer said they would call us back and give us a new expiration date.  We then called the customer an additional 3 times to try and get a new experation date on for the card.  The custmoer never gave us a new experation date.

7/1/2014  Customer's credit card was denied due to expiered credit card.  We called again.  Customer did not show up or call prior the to 5th of the month, so a late fee was assessed

7/7/2014  We received an E-Mail for the customer stating they would come in on the 8th of July to pay thier bill.  Customer did not show up.  

7/12/2014  Customer finally came to the facility.  By then, a $10 dollar late fee had been assessed.  The customer wanted the late fee waived.  She then threatened to ruin our reputaion if the fee was not waived.

It's sad that a customer we reached out to on numerous occasions, via E-Mails, letters and phone calls, would now state that our customer service is poor.  The customer bounced a check, wouldn't update an expired credit card and wouldn't return our phone calls.  In the short time the customer was renting with us, they only paid on time, 2 times.  The rest of the time, they wrote a bad check, wouldn't update an expired credit card, told us they would stop in and didn't and wouldn't respond to our numerous calls, E-Mails and letters.

I have written documentation of each E-Mail, Late Letter and phone call we made to the cusotmer.  I also have the customers E-Mail where they told us they would stop in a pay what they owed.  If the cusotmer had followed through on the E-Mail they sent us, the $10 dollar late fee would never have been assessed.

We have been in business for 15 years at this location.  The managers that started with us 15 years ago are still working at the facility.  The managers treat our customers very well, othewise they wouldn't be there and we wouldn't still be in business.

In short, we did all we could to help this customer.  Bounced checks and expired credit cards caused this customers problems.  

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