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Report: #620739

Complaint Review: CatGENES.org - Internet

  • Submitted:
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  • Reported By: Ashley — Calhoun Louisiana United States of America
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  • CatGENES.org P.O. Box 455 Internet United States of America

CatGENES.org CAT GENES , DNA Diagnostics, Inc. DNA lab asks for my *opinion* to verify if their LAB results are accurate!!! Internet

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I am a new Sphynx breeder. I had a kitten born on March 12, 2010 and I was unsure about his color. I had another breeder in Belguim wanting this kitten depending on DNA results. She wanted to be sure of his color. I asked several other sphynx breeder what color they thought he may be, no one could say for sure. I sent his DNA swabs to CatGENES on March 19, 2010. Before I decided to use CatGENES I called and asked how long it would take to get results...they said it usually takes 7-10 business days, but no longer than 3 wks.

Here I am almost 4 months later, still no results, still no refund! I have called and emailed complaints several times. No one calls me back. I just received the most absurd request from their lab:

PLEASE PROVIDE THE COLOR OF YOUR KITTEN, MALE, SPHYNX, DATE OF BIRTH 2010. WE NEED THIS INFORMATION TO COMPLETE YOU DNA RESULTS.


Sharolyn Bartlett, Office Manager
DNA Diagnostics, Inc.

So, I replied with this :

Why are YOU asking ME what color he is??
I sent in the DNA sample to find out what color he is.... almost 4 months ago! I was told, before I sent the sample to catgenes, that I would have results in 7-10 business days (3 wks. at the most). I no longer need the results, the kitten was sold as a pet because I was not able to provide DNA results to the breeder who wanted him. I have called and complained over and over, I have even sent emails. You were still unable to provide my results in a timely manner. I would like my money back a.s.a.p. I will never use catgenes again and will make sure all of the other breeders I come in contact with do the same.
Ashley

Her reply is very simple:

To verify the  results are accurate. I am trying to get your results sent to you as soon as possible.

This makes me very mad, so I reply:

I no longer need the results....I would like a refund! This is ridiculous! Why would you need to verify if your results are accurate. I don't have a lab, I don't know his color, thats why I had him tested. How would me saying what color I THINK he MAY be determine the accuracy of lab results???

And her reply is very simple again :

Address your refund with CATGENES

My reply:

Who are you with? I have been calling catgenes and leaving messages for months, this is the first I heard from anyone about these results in a very long time!
Can you give me the name and number of the person I should be speaking with?
Ashley
Then I get no reply! All of these emails have been cut and pasted WORD FOR WORD, I did not add or leave anything out.
 

This report was posted on Ripoff Report on 07/06/2010 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/catgenesorg/internet/catgenesorg-cat-genes-dna-diagnostics-inc-dna-lab-asks-for-my-opinion-to-verify-i-620739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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