- Report: #1053003
Report - Rebuttal - Arbitrate
Complaint Review: cats meow cat toy
cats meow cat toy2 Skyline Dr. Hawthorne, New York USA
cats meow cat toy Online order instructions cause multiple orders without any provision for previewing before order is placed. Hawthorne New York
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When you order the Catsmeow toy online, the site is structured so you think you are ordering one toy and getting a 2nd. In fact, the additional screens cause you to create additional orders. There is no provision for reviewing your order to be sure everything is correct and so hitting the order button ends it and the order has been placed. You have no recourse. There is no provision for changing the order. I ordered one "set".... ONE toy and One Free.
By the time the Order-has-been-placed screen appeared I had unintentionally ordered SIX of them for a total of $107 including $31.80 in shipping! MEOW! If I had used a debit card and didn't have plenty in my bank account I would have been up the proverbial creek with poo for a paddle.
So, 5 min. later I was talking to customer service. Well, they don't have any info for 4-6 hrs. The online form says it may take 24-48 hrs to get info on your order or have it appear so you can change it. I tried for a supervisor the 2nd time I called but with no success.
So after a little investigation I called corporate. They put me through to Customer Service again. So I called Corporate again and said "I'd like to change my order, how do I do that?" She put me through to a CS Super and we went through it all again. The supervisor said my order has been changed. We will see when the credit card bill arrives (although I am fully prepared to see a charge for six toys not one.
HERE is the Allstar Corporate number (not in CT like the catsmeow site shows) 914-347-7827. Be sure to ask for some kind of varification that the order has been changed as well as the person's name and badge number.
Catsmeow is marketed by Allstar Product Group AKA Allstar Marketing.
This report was posted on Ripoff Report on 05/22/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/cats-meow-cat-toy/Hawthorne-New-York-10532/cats-meow-cat-toy-Online-order-instructions-cause-multiple-orders-without-any-provision-1053003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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