ED Magedson – Founder
Cat's Meow Toy2 Skyline Drive Hawthorne, New York USA
Cat's Meow Toy dba Merchandise Direct Group Overcharged on order entered via their web site. Hawthorne New York
I responded to the TV commercial CATS MEOW and accessed the web site displayed in the commercial.I chose the '2 For 1' offer, as adverstised on TV for a price of 19.95 for 2 toys plus shipping and handling. I also opted for the 'deluxe' model with '3 speeds' for an additional 5 dollars per toy.
At NO time during the on-line session is a 'shopping cart' or running balance displayed. A fact I did not realize until after I entered the credit card info.
Then an invoice appeared with the total amount to be charged as 91.78 ! I searched for a telephone number but there are NO telephone numbers on the web site. I clicked on the 'contact us' button and was migrated to a stubbed page, a dead end, with one option of 'order status'.
I then checked Google (I should have done that first) for Cats Meow Complaints and found a site that had the identity of the merchant behind the product: Allstar Marketing Group that is also doing business as Marketing Direct Group, both at the same address of 2 Skyline Dr, Hawthorne NY 10532. MOST IMPORTANT was the eMail address, to which I sent a note, on a Sunday, and in the first sentence, I said I was going to file an "FTC" (Federal Trade Commission) complaint about abusive practices and I included my 'order number' from the on-line invoice..and LO and BEHOLD, I got a reply on Sunday: my order was cancelled !
Recommendation: if you are overcharged, immediately send an eMail to the company (see above) and state that you are going to file an FTC Complaint, you will get relief.
FTC has a web page and a very easy to follow step by step procedure for filing a complaint.
This report was posted on Ripoff Report on 07/18/2013 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cats-Meow-Toy/Hawthorne-New-York-10532/Cats-Meow-Toy-dba-Merchandise-Direct-Group-Overcharged-on-order-entered-via-their-web-si-1068005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.