• Report: #784698

Complaint Review: CBEYOND - Liers, heartless people, ZERO customer service

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  • Submitted: Tue, October 04, 2011
  • Updated: Tue, October 04, 2011

  • Reported By: venkir — San Jose California United States of America
CBEYOND - Liers, heartless people, ZERO customer service
320 Interstate North , Parkway, SE Atlanta, Georgia United States of America

CBEYOND - Liers, heartless people, ZERO customer service Cbeyond telecommunications No customer service when we wanted to shut down the business and get out of contract, charged us $3500.00 Atlanta, Georgia

*Consumer Comment: Breach of Contract!

*Consumer Comment: That must have been some big gun they held to your head(s)

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CBeyond claims to be a small business company, they locked us in the 3 year contract,made us sign all these document in fine print, sold us services we did not need and never used for 3 years, contract that says if we get out of a contract even when we are going out of business, we have to pay for all the charges and termination fees running into thousands of $$. Refused to work with us to lower our contract. They are lying SOB, please do not do any business with them. In spite of being on the phone with them and pleading to lower the cost, they were not budging. Heartless company, Beware, You will be cheated!!!

-Venki

This report was posted on Ripoff Report on 10/04/2011 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/CBEYOND-Liers-heartless-people-ZERO-customer-service/Atlanta-Georgia-30339/CBEYOND-Liers-heartless-people-ZERO-customer-service-Cbeyond-telecommunications-No-cus-784698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Breach of Contract!

AUTHOR: CACB2 - ()

When a company makes promises to deliver service and they breach the promise by not providing the agreed upon service, they broke the contract. The consumer doesn't need a "gun to his head" reference about signing the contract. The customer agreed to pay for a service he was not given... that's Fraud on the part of the company! I suggest anyone who has a complaint against this company call their respective Attorney General in their state and keep on calling. Hopefully this company will get the picture that they can't defraud people with their unfair business practices!

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#2 Consumer Comment

That must have been some big gun they held to your head(s)

AUTHOR: Ken - (USA)

to force you to sign all those fine print documents, without, apparently, reading them.

MOST contracts have terms "locking you in" to their terms and the reason you are attempting to opt out are not even considered.

What would you think, if you were still running your business and THEY decided to not honor the terms of the contract? 

"They are lying SOB...."

What specifically did they "lie" about?

If they lied and circumvented the written contract, you have a case agains them.

If you are just using hyperbole, you probably don't.

Sorry for your hard times, but even though they "held a gun to your heads" and made you sign a multi-page, fine print, one sided, unfair contract....you DID sign it.  Then again, the force they obviously used may be cause for you to claim you signed under duress.  ;)
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