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Report: #194442

Complaint Review: CBT Direct - Clearwater Florida

  • Submitted:
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  • Reported By: Humble Texas
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  • CBT Direct 25400 US Hwy 19 N Ste 285 Clearwater, Florida U.S.A.

CBT Direct Ripoff ripoff Clearwater Florida

*Consumer Comment: Save your money! Save your credit!

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I got notive on Firday Jan 13th that my company was closing its center and I was being laid off affective 3-31-06. I thought it would be important to make myself more marketable by getting certified in something that other companies were looking for. I decided on getting certified in Crystal Reports, I registered online for info on some cheap on-line certification classes.

CBT called and promply talked me into getting certified in SQL 2000 said it was a more recognized program and pays better ($60K on average) The slick talking sales person continued to ensure me that I was investing in myself and that they were also a job placement company so I had nothing to worry about. I could be certified and placed in a higher paying position before I got laid off.

When he mentioned that it was $3000 I was thinking about other on-line coarses that advertised $100 and thought well I was told that I could have my certification within 2 months and they could place me into another position. Certification was presented as though it was being provided by CBT.

I had problems immediately when I could not use the website due to software problems. I called the help desk and had to download additional Java. When I finally got on it looked generic. I thought that spending $3K would have a better laid out training program. SQL did not even have any audio. I could off purchased a book and learned more. The chapter quizes were a joke. You could just click on whatever answer and keep re-doing until you got it right.

I tried utilizing my mentor assistance and found that they didnt know what they were doing any better then myself.

I struggled thru the coarse and attmepted to fail my certification so I could exercise the warranty that they bragged about. Only then did I realize that I had to take a certification class from a different company that offered the certification only after I pass the cert blaster.

I called customer service to complain and they said that CBT doesnt offer Certification. I was furious that I was sold this and now after paying $3000 that I would have to pay additional money for a certification test. Only thing they offered was to utilize the mentor system and pass the cert blaster so I could take the certification.

I contacted the BBB and after the sent the complaint to CBT with a letter that said, The reviewed the sales call and nobody offered certification that this was for training only.

Its been 6 months and I still have not even gotten a good understanding of SQL let alone getting the certification. Yet every month I pay $165 to them.

DO NOT sign up with CBT the lie and fast talk you into getting something you dont need.

Mark
Humble, Texas
U.S.A.

This report was posted on Ripoff Report on 06/02/2006 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cbt-direct/clearwater-florida-33763/cbt-direct-ripoff-ripoff-clearwater-florida-194442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Save your money! Save your credit!

AUTHOR: ConsumerProQuo - (United States of America)

POSTED: Thursday, December 09, 2010

Throughout my bankruptcy, I received weekly calls from these liars, insisting that an $80/hour job awaited me if I took their course.  They "negotiated" a $600 price for the course.  Yeah, just $600.  They even agreed on 12 months, no interest at $50 a month (direct payment, of course - mistake number 2).  After signing their course and software agreement (which contained two little tiny windows of FOUR more pages of clauses in their agreement), I was still hesitant to sign, as I had NO credit, and my job was VERY shaky, thanks to the economic recession.  "Tammy" reassured me that CBT would "work with" me in the event of a financial hardship.

Two months later, after the bankruptcy, business dried up, and I was forced to close the account from which I paid CBT Direct's "tuition" (which was actually a financing contract, even though 4 pages of the agreement could not be printed thanks to their embedding of the additional material within the initial agreement).  I had notified them that I would be unable to make payment, and that the account was closed, which they said that they would note my CBT account, and await news from me that I had improved my situation.

IN THE MEANTIME, CBT DIRECT DENIED ANY ATTEMPTS BY ME TO ACCESS THE COURSE MATERIAL, CUTTING ME OFF FROM ANY ADDITIONAL STUDIES ON THE COURSE I HAD BEEN PAYING FOR.  (I include this statement, because I feel that it bears accentuation, since I did not have access to the uncompleted material, thus eliminating any gain I could have seen from the course material, including CERTIFICATION!)

The following month, I was contacted by CBT because my payment had been denied.  I asked why they had attempted to deduct it from my depleted (and closed) account, and they stated that they HAD to attempt to collect, as past students had lied about accounts being closed, and they had to assure themselves that I was not a liar, despite stating that they would await news from me.  I was curious as to why CBT Direct's past dealings with other students who were unable to pay would prompt such a blatant and disrespectful action, but I was told that it was "none of my business."

30 days later, after losing my car and health coverage due to lack of funds, I received a call from a collection agency asking about the remaining $500 that I supposedly owed CBT Direct.  I was dumbfounded, as I thought I was paying a TUITION, and thought that since I was unable to PAY, that I would just be denied access to the course, just like any other reputable educational institution.  But, alas, I was wrong, because I was dealing with CBT Direct, who does not charge tuition for education, but rather "licensing fees" to their "software" (which I no longer had access to).

Now, many months later, CBT Direct has conveniently used excerpts from my telephone conversations with their representatives to nitpick partial details and twist my own words to use against me with the Better Business Bureau and the New York State Attorney General's Office.  They have conveniently forgotten to mention that in those same recordings is their sales representative insisting that if I sign up and agree to the financing plan, that CBT Direct would work with me in the event of a financial hardship, and would NEVER do ANYTHING that would negatively affect my credit.

They lie.  Straightforward and simply put.  They will say WHATEVER you need to hear to get you to sign the agreement which contains a lot of wording designed to force you to pay, or sacrifice your credit, without regard to your education, welfare, family, or anything other than them getting their money.

Save your money.  Save your credit.  Go elsewhere.  Do NOT work with CBT Direct.  There are MANY more reliable, trustworthy, and caring educational resources out there!

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