CCA Cleaning Solutions Poor Carpet Cleaning Service Atlanta Internet

I am a one-time customer of CCA Cleaning Solutions. I am completely dissatisfied with the work performed. I had two rooms and hall way areas cleaned (a little less than 3 rooms total). Brand new Berber carpeting was installed in all rooms in June of 2014. The sofa was purchased in July 2014.

Room number one is used as a bedroom and was mildly soiled with 4 stains (1” to 1 1/2” diameter) that needed spot cleaning. Post - Cleaning: The room appears as though it had not been cleaned at all, except one of the spots is slightly lighter.

Room number two was being set up as a den and had very limited use. The carpeting appeared cleaned throughout, with no stains. The reason for including this room in the cleaning is that there was dog hair in the room and sofa from a visiting friend’s long haired dog over two months ago. Prior to carpet cleaning there was no smell, no smudges, and no stains on the carpet in Room number two.

After the carpet cleaning service several moderately large darkened stains now appear on the carpet. Worst yet, the room suddenly smells strongly of pet odor and pee! Are the strong offensive odors a result of CCA Cleaning Solutions’ carpet cleaning service? I don’t know for sure. What I can honestly and verifiably say is that, the room had no pet or other strong odor before the cleaning service. CCA Cleaning Solutions did try to upscale me to purchase some type of carpet refresher ($35.00). I would have taken it just to kill the smell but they would not accept credit cards on site.

Upholstery cleaning of sofa appeared fair. There is a small scratch on the material of one pillow that I did not notice until a day after cleaning. Also, CCA Cleaning Solutions charged me an additional $10.50 “site” (?) fee which I did not understand. Fortunately I only had $9.50 cash on me.

Use CCA Cleaning Solutions at your risk.