- Report: #830017
Report - Rebuttal - Arbitrate
Complaint Review: CCM Enterprises, Santee, Ca
CCM Enterprises, Santee, Ca10948 Wheatlands Ave, Santee, California United States of America
CCM Enterprises, Santee, Ca California Crafted Marble INC. CCM did not have proper licensure to install..now cracked...not sealed...no warranty..and CCM keeps changing 'Company Name slightly & gets new license to avoid BBB & CLSB complaints not licensed at ti Santee, California
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I called CCM Enterprises regarding my cracked granite..Ben Hanvey stated "Well I can come out super glue it & polished it up for you, but it's going to cost you lady"....then added I had a 1 year labor warranty. No where in contract is any mention of any warranty..(except on sealant), nor was anything signed or initialed by me to this effect. Most important.. after having multiple problems I had several stone restoration experts and granite fabricators over to inspect/evaluate my granite. Those evals revealed even more disturbing problems.
The back sink area is dull appearing, water doesn't bead up, thus granite not sealed properly. . Very Important! CCM did not have the licensure classification to even install granite in Dec 2010! They only had a D12 classification on their contractor's license...that is vinyl, fiberglass, epoxy & plastic tile only.
Since installing my granite, CCM Enterprises changed their name, got a new license, and I can't file a complaint with the BBB or with the CSLB because the license they had at the time states "no longer in business".
AND...to add to this.... CCM Enterprises NEVER REGISTERED my granite for the 15 year sealant warranty, which they charged me $75 for! Now, Ariz Tile tells me I doNOT have ANY warranty! PLEASE READ!
Just some of the problems back in Dec 2010 when they were here "installing" my granite include.... they measured the granite wrong and wanted me to agree to mount a wood board onto to the granite in order to install the microwave! They cut & installed the granite to fit 17 inches for the microwave...but the specs on contract stated 15 inches. It took several calls to get them back to cut the granite to the contracted measurements.
In addition there was a 2 inch chip/chunk at one of the seams...their idea to repair it was to fill it in with gray grout... AGAIN...numerous calls to get them to do the job right! There were seams that were not on the drawing in the field measurement, & in the contract signed. Told by Virginia Jaggi "seams are at our discretion"
They used gray grout/chalking on black granite. .... installed the granite onto a kitchen cabinet that was not centered by the cabinet maker...discovered by the CCM Enterprises installer that day but installed anyway, despite now my granite back splash did not meet the counter top by 3 inches..this counter top and back splash looked as if Picasso had installed it.
I had to have CCM remove that granite...make Generation Contracting redo the cabinet, and compromised with CCM Enterprises on the re-installation of this particular piece, because now the electrical cutout didn't match up this the back splash.. PLEASE...PLEASE I am available to anyone that wants to see my granite, and review CCM's contract before doing business with CCM Enterprises!
This report was posted on Ripoff Report on 01/27/2012 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/CCM-Enterprises-Santee-Ca/Santee-California-92071/CCM-Enterprises-Santee-Ca-California-Crafted-Marble-INC-CCM-did-not-have-proper-licens-830017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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