- Report: #1107630
Report - Rebuttal - Arbitrate
Complaint Review: Cebria
CebriaP.O. Box 8447 Pueblo, , Colorado USA
Cebria Cebria, LLC Bad Business - This company didnt refund me after I returned their product Pueblo, Colorado
*UPDATE Employee: Your refund
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After speaking with this company many times about refunding me for the Cebria product I returned, I was finally told by a customer service rep named Alicia that, "NO, YOU WILL NOT BE REFUNDED!"
I ordered this Cebria product and returned it with a RA number and sent it via my post office with a tracking number. I thought this was a basic easy return. But, to my surprise... 2 months later the company goes forward with charging my credit card $89.85. I called them about it, and they say that they didn’t get the package returned back until a few days ago. HUH? I sent this package back to them 6 weeks ago. This is just crazy!
So after informing them that I returned their product within the 30 day trial period, they say that i doesn’t matter if they didn't actually get the return "in their system" until much later.
This is just really BAD BUSINESS!! Please beware of ordering from this company. I am now trying to contact my credit card company to let them know that I sent this product back, and Cebria has their product, and MY MONEY too...leaving me with NOTHING but feeling ripped-off!
This report was posted on Ripoff Report on 12/17/2013 08:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cebria/Pueblo-Colorado-81008/Cebria-Cebria-LLC-Bad-Business-This-company-didnt-refund-me-after-I-returned-their-pro-1107630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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