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Report: #717424

Complaint Review: celebration suites - Kissimmee Florida

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  • Reported By: Steve — Sharon Massachusetts USA
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  • celebration suites 5820 W. Irlo Bronson Memorial Hwy, Kissimmee, Florida United States of America

celebration suites Kissimmee Florida worst hotel - Priceline - is not true name your own price Kissimmee, Florida

*Consumer Comment: Did it have a shower or bath in the room?

*Consumer Comment: Great Hotel

*Consumer Comment: I've been to the hotel and it isn't terrible

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I booked this on name your own price with PRICELINE, Used to be a customer
of theirs, no more after this experience and their attitude. The hotel says
well you paid for these rooms but now the price you paid for is not enough and
you have to pay for almost everything else plus they charge a huge resort fee
and they are not a resort. The bathroom has a toilet plunger in it. I found out
the reason why you have to be a plumber to get it to work. The carpet is old
and dirty, It is not a hotel, but a multi-buildings 2 story motel and PRICELINE
called it 2 star, I wouldn't give it a 1/2 star. some of the lights did not
work, housekeeping what was that, one day got 1/2 the towels, didn't take the
dirty ones. They gave me a credit for the day they did not even come. I was
there for 7 days and let me tell you it wasn't fun. Need ice you will not have
to worry about exercise, same complex but not the same building. Their exercise
room has 3 pieces of equipment and you must get a pass each and every time for
a limited time. The business center does have free internet if you bring your
own laptop but you have to get a pass to use it. If not you pay per the minute
and the service is slow. You have to go to their business center to use your
laptop or pay dearly in your room. Continental Breakfast is additional so we
ate across the street. For the few soaps we did receive in 7 days I was
surprised that we were not charged extra. The steel fixtures are old, rusty and
PRICELINE lost a customer for this "not a chain" hotel. They wouldn't
stand behind their service and I wouldn't deal with a company like that again. 

















This report was posted on Ripoff Report on 04/14/2011 06:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/celebration-suites/kissimmee-florida-/celebration-suites-kissimmee-florida-worst-hotel-priceline-is-not-true-name-your-own-717424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Consumer Comment

Did it have a shower or bath in the room?

AUTHOR: Inspector - (USA)

POSTED: Friday, April 15, 2011

How about a reading light near the bed, towels, you stated that there was a  continental breakfast, sounds like two stars to me.  Free internet would have been another star. You got exactly what you paid for, except for the dirt.

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#2 Consumer Comment

Great Hotel

AUTHOR: FamilyTravelers - (United States of America)

POSTED: Friday, April 15, 2011

My family visits the Celebration Suites at Old Town at least twice a year- sometimes three times.  We have visited each year for the past 5 years and have never been disappointed.  The hotel has extremely well located just minutes from the attractions and next door to Old Town which my family loves- shopping, bars, thrill rides, etc.  Across the street is a Publix grocery store and every restaurant imaginable is within a few blocks and sometimes within walking distance.  The Suites are HUGE- my family of 6 is always comfortable and the value is tremendous- usually under $70 a night.  The Pools are heated in winter and are a lot of fun- the playground, basketball court, game rooms and kids clubs are a joy for my kids and the free shuttles to the parks saves us a bundle on parking.  I have been impressed with the many improvements they have made to the hotel over the past year- new furniture, new carpets, new mattresses, new safes, new gym, new playgrounds, etc. etc.  It's a great hotel, location and the staff is very friendly and attentive.  I would recommend it to all with families.

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#1 Consumer Comment

I've been to the hotel and it isn't terrible

AUTHOR: MRamos - (United States of America)

POSTED: Thursday, April 14, 2011

I used to live less than 10 minutes from this hotel so when my mother and 2 aunts came to visit me and weren't looking to spend a lot of money this hotel was an easy choice. For around $40 you get a hotel room with 3 beds and a kitchen, where else can you find that kind of deal. The only thing i remember them charging extra for was a couple of dollars a day if you actually used their dishes that they provide in the room. If you wanted a hotel with a top notch gym, free breakfast, free wifi, and 800tc sheets you should have spent more to stay elsewhere. While the area isn't the nicest and the place is a bit deserted during the off season everyone agreed that it a decent inexpensive hotel. If I had a family I would definitely spend a bit more to give them a nicer experience but if I needed somewhere cheap to stay with a bunch of friends this would be a top pick. It sounds like your expectations were out of line with what you were paying for. And if you payed more than $50 you really need to learn how to use priceline better.

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