- Report: #1170690
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Complaint Review: Celestial Designs
Celestial Designs1451 e parks highway Wasilla, Alaska USA
Celestial Designs An awful place to alter your wedding dress Wasilla Alaska
*REBUTTAL Owner of company: More Details...
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If there is one single thing that I regret most about my entire wedding, it's having my alterations done by her. My dress was too long, and the bustle broke, on all points. Within 2 minutes of having it pinned up. I took one step and heard a tear. Took two more steps and heard a snap. I went in several times, and only 2 weeks before the wedding did she actually pin my dress to work on. The final fitting to make sure it fit was literally 24 hours before the wedding. She left very little time for alterations. Her shop is in some tiny little studio type room, with curtains being the only means of privacy dividing me from whoever was around. Her daughter came walking in while I was getting changed. That's my next complaint. She has two children who constantly were screaming at her for things every time I went in. To turn on the tv, food, whatever. The worst was in every time I had the dress on her 2 year old would come in and touch my phone, purse, and debit card sitting on the chair, and then, to my complete horror, started stomping around the hem of my dress in circles around me. She laughed it off. Her feet were dirty and she left stains on it, she had Dorito fingers or something and kept grabbing my dress. She's a bad business owner, but maybe even a worse mother for allowing that behavior in her workplace. For the outrageous amount I spent in her shop, surely she could afford a babysitter. That's another thing. I was quoted around $300 when I went in from the beginning. By the time she actually started the alterations it was 2 weeks before the wedding and way too late to find another seamstress, and I ended up paying nearly $600 for my alterations. She's incredibly unprofessional, scammed me when it came to prices, a horrible and sloppy business owner, and lacks any talent to work on wedding dresses. I couldn't dance with my dad or grandpa, or have my first dance even, because I was tripping over my dress. It was too long all around and after the bustle points snapped, I couldn't move. The modesty panel in the back of my corset kept falling down, and THREE times I had guests tell me they could see my underwear. It was humiliating and if I was a b**** I would have let it ruin my day. I am not a mean person, but this is beyond understandable. There's no excuse. The entire evening I was grabbing my dress from the bottom and holding it up to move. Most pictures of me are holding my dress up to my knees to walk around. I am just disgusted this woman is in business. Awful customer service. Way too expensive. Sloppy work. I'm disgusted.
This report was posted on Ripoff Report on 08/19/2014 04:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Celestial-Designs/Wasilla-Alaska-99654/Celestial-Designs-An-awful-place-to-alter-your-wedding-dress-Wasilla-Alaska-1170690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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