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  • Report: #1102216

Complaint Review: Cellan

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  • Submitted: Mon, November 25, 2013
  • Updated: Mon, November 25, 2013

  • Reported By: kcarleton — Edmonton Alaska
Cellan
PO 30816 Salt Lake City, Utah USA

Cellan GCBX Unauthorized Visa charges after trial Salt Lake City Utah

*UPDATE Employee: Cellan Customer Care

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I ordered this product from Facebook. It was supposed to be a $4.99 trial. I did not see any message re: auto ship at $94 per month - about $1.50 a capsule! I'd rather be fat than have my Visa card highjacked from these jokers from Utah. Their website, voicemail and customer service doesn't even look or sound legitemate with few contact details. I would avoid ordering anything from this company, ever.


This report was posted on Ripoff Report on 11/25/2013 10:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cellan-/Salt-Lake-City-Utah-84130/Cellan-GCBX-Unauthorized-Visa-charges-after-trial-Salt-Lake-City-Utah-1102216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Cellan Customer Care

AUTHOR: Customer Service - ()

Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If you’re not satisfied with the product for any reason at all, simply let us know and we’ll issue you a full refund.  No questions asked.

- A risk-free 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  Again, if for any reason at all you’re not satisfied, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results.  It works.

These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.

Our corporate mailing address:

Attention: Cellan

PO Box 13511

Linlithgow West Lothian EH49 7Y

Our website:

yourcellan.com

And lastly, please call us.  US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.

Best Regards,

Cellan, Corporate

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