• Report: #1006527

Complaint Review: cellan healthy

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  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: kerrie — Largs Other Australia
cellan healthy
9000 sunset blvd, suite 500, west hollywood Internet United States of America

cellan healthy Coleansechoice i only ordered the trial offer for $2-$3 when i got my products the reciept said this amount but when i got my card statement they had charged me $76.77 and $94.75 so i rang my bank and told them the Internet

*UPDATE Employee: Cellan Customer Care

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I ordered a trail run of cell an and coleanse for approx $3. The order arrived and the receipt said $3 so I thought all was good . I received my credit card statement and they had charged me $76.77 and $94.75 , so I contacted the bank immediately and told them what had happened. The bank suggested that I cancel my card , which I did, and then they also informed me that cell an and coleanse had made a second lot of charges to my card.

I am extremely upset that any company could rip someone off like this , they deserve to be locked up

This report was posted on Ripoff Report on 01/31/2013 05:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/cellan-healthy/internet/cellan-healthy-Coleansechoice-i-only-ordered-the-trial-offer-for-2-3-when-i-got-my-produ-1006527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Cellan Customer Care

AUTHOR: Customer Service - ()

Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A risk-free 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results.  It works.

These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.

Our corporate mailing address:

Cellan 16 Bottles, LLC

PO Box 30816

Salt Lake City, UT 84130


Our website:

http://www.yourcellan.com

And lastly, please call us.  US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.

Best Regards,

Cellan, Corporate

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