- Report: #1145381
Report - Rebuttal - Arbitrate
Complaint Review: cellgate usa
cellgate usaIrvine , California USA
cellgate usa services not as promised unreliable deceptive Irvine California
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I signed up with Cellgate over a year ago. I paid for the "VIP package" which supposedly includes T-Mobile, Net10, Telcel and Simple Mobile. I paid $299 total for this package. After a couple of months, I was unable to activate T-Mobile service. I spoke to numerous people: Hector,Christian,Sean,Saed. I was giving the runaround. I asked for a refund for the portion I paid for T-Mobile and never received it. In addition the bookkeeping is very shady and you will never get paid all of your spiffs or residuals. I have customers till this day that I activated and they still have service and I have never received residulas on these lines. Company will call you on a regular basis and ask if you need sim cards, but when you have a issue, you will never get a straightforward answer. My account was hacked and over $500 of charges were made, which I had to pay because their servers are not secure, so the liability falls on you. When I would refund a pin . They would never credit my account. I asked to speak to a manager or the owner. Everytime that person was in a meeting. Beware before you do business with these guys . Be prepared to have to call to get your spiffs and consider yourself lucky if you receive residuals. Very unprofessional. Beware!!!!!!!!!!!!
This report was posted on Ripoff Report on 05/09/2014 11:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/cellgate-usa/Irvine-California/cellgate-usa-services-not-as-promised-unreliable-deceptive-Irvine-California-1145381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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