• Report: #1053368

Complaint Review: cellphoneshop.net

  • Submitted: Thu, May 23, 2013
  • Updated: Thu, May 23, 2013

  • Reported By: Ray — Senatobia Mississippi
7486 La Jolla Blvd, #118 La Jolla, California USA

cellphoneshop.net/.com I did a search for battery using serial # from a battery I needed. this site popped up. I ordered the battery it said was the one I needed. A few days later, I received e-mail saying my mailing address was incomplete. Took a week to get that corrected. Battery I recieved was wrong one. I immediately went online to find out how to send it back because there was a 10 day money back guarantee. support 9 wanted to know what device I had, giving me no return info. Took several e-mails to convince support 9 that it did not matter what device I had, the battery did not fit, and I needed to return it. 10 days pass. original cost was $11.98. They now wanted to refund me $4.36 if and only if I could prove I mailed it to them before 14 days was up. Subtract my shipping costs from $4.36, too. I did new search, same # from battery. all sites had correct battery except cellphoneshop.com or .net, whatever it is. Will never shop there again. Glad it only cost me $12. Will pay closer attention in future. La Jolla California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 I started a search for a lithiom ion battery that fits a wireless device. I used part number from battery. cellphoneshop.com popped up, ad said 1 hour left on sale. The battery in the picture looked the same so I ordered it. also had 10 day money back guarantee from order date.

I then receive an e-mail a few days later saying my mailing address was incomplete. I replied with the missing numbers and order was processed.

A few more days pass and I receive package in mail. I was a battery, only not the one that fits. There was no way to contact cellphoneshop other than e-mail, so I sent one. I did another search, now looking closer at different sites. cellphoneshop again said "1 hour left on sale, hurry and order". It was the same price as before. I waited untill next day, checked my e-mail and found a reply from cellphoneshop. support 9 wanted to know what type of device I had. It is now after hours and I could not get an immediate reply to my response stating that it isn't important what type of device I have, the battery doesn't fit and I need to return it.

I went back to cellphoneshop in an attempt to find the battery I needed. I was unable to locate it. I then proceded to do yet another search, this time to purchase battery from someone else, I still needed the battery. I placed an order with another company, this was on a thursday.

I got no reply from cellphoneshop until Monday. Again, support 9 wanted to know what type of device I had. At this point I was begining to get angry. I repeted that it didn't matter, the one I had does not fit and I need to return it.

Meanwhile, the other battery I ordered came in. (and it was cheaper) The next e-mail from cellphoneshop again wanted to know what device I had. I replied that the type of device I had was still not important. I know the battery would not fit because I had the device and the battery and it wasn't even close. I also said that if support 9, (the one I was communicating with the whole time) was unable to give me return information, I needed to be in contact with someone who could, that I was now very angry and did not want an exchange of any type, only refund.

Original cost was $6.99 + $4.99 shipping totaling $11.98. The next e-mail I received on the subject stated that since it was now past 10 days, they would use the 14 day return policy which would refund me $4.36, if I could provide a photo of postmark dated before the 14 days was up, and I pay to ship it back.

This report was posted on Ripoff Report on 05/23/2013 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/cellphoneshopnet/La-Jolla-California-92037/cellphoneshopnetcom-I-did-a-search-for-battery-using-serial-from-a-battery-I-needed-1053368. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on cellphoneshop.net

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?