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Report: #334306

Complaint Review: Cellular Plus D/b/a T-Mobile - Saint Petersburg Florida

  • Submitted:
  • Updated:
  • Reported By: St pete Florida
  • Author Confirmed What's this?
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  • Cellular Plus D/b/a T-Mobile 6901 Tyrone Square Center, Unit # 46 Saint Petersburg, Florida U.S.A.

T-Mobile CellularPlus Company will not pay off deactivation penalty from other company after written promise Saint Petersburg Florida

*Author of original report: Cellular Plus & T-Mobile have done NOTHING to resolve this matter!!

*UPDATE Employee: cellular PLUS is trying to resolve

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I have been a Verizon Wireless customer for four years, and switched to T-Mobile because I was intrigued by a deal the company was offering its new customers. I asked a representative to sign us up, on the condition that they will pay off the termination fee's. I came back to the kiosk two weeks later with my papers in hand expecting money back for the termination of my old service and was told that the manager Kurt is no longer with them and they cannot help me. I showed them a signed piece of paper from the manager and his assistant Steve that states they will pay for the terminated lines, but to no avail. I now stand to lose $525.00 in charges for canceling my cell phone service with Verizon. The problem? I wasn?t the one who cancelled it, T-Mobile was when they changed the service over and now because they are not honoring the signed agreement, I stand to lose money; please help!

John
St pete, Florida
U.S.A.

This report was posted on Ripoff Report on 05/22/2008 03:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cellular-plus-dba-t-mobile/saint-petersburg-florida-33710/t-mobile-cellularplus-company-will-not-pay-off-deactivation-penalty-from-other-company-aft-334306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Author of original report

Cellular Plus & T-Mobile have done NOTHING to resolve this matter!!

AUTHOR: John - (U.S.A.)

POSTED: Wednesday, July 09, 2008

This is a joke!!!! Feel free to read it:

-----Original Message-----
From: Executive Response (ECR)
To: (((ROR REDACTED)))
Cc: rachelb@cell-plus.com
Sent: Wed, 9 Jul 2008 10:05 am
Subject: RE: BBB CASE#: 67115225


Mr. Lurie,

T-Mobile has contacted you and conveyed our position. Contacts were made to you on May 12, May 14, and May 16, 2008. Our position in this matter remains unchanged. As indicated previously, your dispute is with Cellular Plus, the dealer that activated service, not T-Mobile. As such, you must work with Cellular Plus regarding an offer that was made to you at activation by them. Thank you,

Marianne Maestas
Executive Customer Relations



-------------
From: John (((ROR REDACTED)))
Sent: Tuesday, July 08, 2008 8:51 PM
To: rachelb@cell-plus.com; Dotson, Robert; rdotson@t-mobile.com; jstanton@t-mobile.com; kelly.spindle@t-mobile.com; Executive Response (ECR); anthony.rivas@t-mobile.com
Subject: Re: BBB CASE#: 67115225


T-Mobile has not contacted me, why do you think I am emailing you back??

This is incredible! Why is no one willing to own up to what hapened? Why can't your company just give me the credit their representative promised me, and what about your promise to me?

This needs to be resolved ASAP! I am tired of micro-managing this account and quite frankly, I should not have to argue my point. I provided all the necessary information and it's evident your company is at fault for misrepresentation. If this is the type of service I can expect from your company and T-Mobile, you can count on me not renewing with you.


Regards,
John




-----Original Message-----
From: Rachel Brennan
To: John
Sent: Tue, 8 Jul 2008 2:31 pm
Subject: RE: BBB CASE#: 67115225


John,
T-Mobile informed us that they spoke with you and they are handling everything from here.
Thanks,
Rachel
-----Original Message-----
From: John
Sent: Tuesday, July 08, 2008 9:01 AM
To: rachelb@cell-plus.com
Subject: BBB CASE#: 67115225


Rachel,

Any follow up on the letter I sent you regarding the credit to my account? The BBB wants me to reply by July 15th on the status.


Regards,
John
------------------------


Rachel - I actually have 4 lines with you and I expect the company to credit me on the activation fees at the least; but i am looking for the deactivation fees reimbursed as promised by your ex-manager. This is the ONLY reason why I switched in the first place.
I was very happy with verizon and just signed a new two-year contract in March with them. This is why when Kurt said he would reimburse me, I thought it was a good deal to get new phones and a better plan. Please let me know when this credit will be applied. - john

---------------------------------------------



6/11/2008
Hi John,
I would like to welcome you to T-Mobile. T-Mobile is #1 in Customer Care by JD Powers and Associates. I also would like to let you know that we are usually able to save customers that switch over from Verizon hundreds of dollars on their phone bill. Once again, I do apologize for the situation. It never should have taken place. Unfortunatly, there is nothing we can do with the paper you sent. What we can do is work with you when your plan is ready to upgrade and offer you a much larger discount on new phones than we are usually able to offer to cover the early termination fees with Verizon. I am also going to have the Regional Sales Manager talk with ourT-Mobile ADR in St. Petersburg to see if we are able to credit your three $35 activation fees, totaling $105. Once again, on behalf of Cellular Plus, I apologize.
Sincerely,
Rachel Brennan

Thank you for contacting Better Business Bureau serving Alaska, Oregon and Western Washington regarding your complaint. We are here to support and help both consumers and businesses.

It appears that the business referenced in your complaint is outside of our service area. We have forwarded your case to the appropriate BBB. Please expect correspondence from BBB listed below pertaining to the status of your complaint. If you have further inquiries regarding this case, please contact BBB below directly.

BBB of West Florida, Inc.
P.O. Box 7950
Clearwater,, FL 33759
www.bbbwestflorida.org
info@bbbwestflorida.org
727 535-5522

Sincerely,

Better Business Bureau
Serving Alaska, Oregon & Western Washington
Complaint Department

*This e-mail address is not a monitored account, please do not respond to this e-mail. If you need to contact us about your complaint, please e-mail us at complaints@thebbb.org.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#1 UPDATE Employee

cellular PLUS is trying to resolve

AUTHOR: Cellularplus - (U.S.A.)

POSTED: Friday, June 13, 2008

First and foremost, I would like to note that we have begun and are continuing to resolve this matter with John through all of our Indirect T-Mobile Exclusive Dealer resources.

When customers switch from Verizon to T-Mobile, we are usually able to save them hundreds of dollars over the course of their contract length, even after figuring in the cost of the $175 Early Termination Fee. We apologize for any misunderstanding between John and cellularPLUS. It is our company policy that we never refund any Early Termination Fees from another carrier to the customer.

We have contacted our T-Mobile Area Direct Representative in St. Petersburg, Florida and are in the process of trying to credit the customer's account for additional fees T-Mobile usually charges on any New Activations as a courtesy.

On behalf of cellular Plus, I assure you that we pride ourselves on being part of a company that has been voted #1 in Customer Care by JD Power and Associates for many years. We will continue to work closely with the John and T-Mobile to figure out a satisfactory solution for all.

Sincerely,
Marisa Matthews
Cellular Plus
Assistant Regional Administrative Manager
(239) 390-9024 Ext. 103

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