- Report: #744098
Report - Rebuttal - Arbitrate
Complaint Review: cellular sales.. Dolson Ave. Middletown NY
cellular sales.. Dolson Ave. Middletown NYdolson ave Middletown ny 10940 middletown, New York United States of America
cellular sales.. Dolson Ave. Middletown NY Outlet id..107210 charged $100 more for phones. No rebates.. Jose Villatoro and Roy are horrible customer service reps. 12 year old daughter and self in tears.. middletown, New York
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Now, it took twice to get the phones activated that day. Jose needed someones help every 1/2 hour.. He didnt know how to do his job. Sunday.. My phone a droidx2 didnt work. I called on Monday and I was told to bring up the phone. A Ryan got the phone working and was thrilled. I went back home on Monday night.. Tuesday.. I used the phones data plan. DIDNT WORK> Now, called the Privately owned company once again. Jose told me that I could return it for another phone. [continued below]....
Please note that there are actual Verizon Dealers out there. ASK them.. Dont assume. This Verizon Dealership had in small letters "cellular sales"Also.. Wednesday the 22nd of June .. when I was verbally attacked... I called back AGAIN since my phone didnt work at home.. He told me I was not aloud to go back to the store and he wouldnt help me. He said I called him a p**ck... HMMM dont know about that one.. But,I guess Other customers felt the same about him as I did. >>>>>customer beware<<<<<
I then had to call Verizon Wireless support on the phone... Verizon Support fixed the phone. They are aware of customer service as well. Please note that I am waiting for a $100 check from Cellular sales since they over charged me and 2 $50 rebates. In which one of the rebates was not given to me first hand.
Horrible service and customer appreciation.
This report was posted on Ripoff Report on 06/22/2011 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/cellular-sales-Dolson-Ave-Middletown-NY/middletown-New-York-10940/cellular-sales-Dolson-Ave-Middletown-NY-Outlet-id107210-charged-100-more-for-phones-744098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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