- Report: #765604
Report - Rebuttal - Arbitrate
Complaint Review: cellunlocker.net
cellunlocker.netInternet United States of America
cellunlocker.net cellunlocker.net provides VIRUS infected SOFTWARE that does not UNLOCK PHONES Internet
*UPDATE Employee: Refund Policy
*REBUTTAL Owner of company: Thousands already unlocked, Easy Video Guide, provided
*Author of original report: Cellunlocker.net SCAM
*REBUTTAL Owner of company: 100% Guaranteed or Money Back
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Looked hard, all over, and ended up landing on cellunlocker.net. They had top advertising banners everywhere, #1 search result on google, a nice website, and a published 100% refund guarantee.
For $29.99 to unlock my Sony Ercisson Xperia X10 phone, I figured, not too bad of a risk, especially with their claimed 100% guarantee.
Well, buyer beware!
1- PURCHASE, SLOW DELIVERY: After making the purchase, it took about 4 hours for them to mail me the software. A little slow?! It's ok, I can live with that.
(Elapsed Time since purchase: 4 hours)
2- SLOW DOWNLOAD: Once the software link was emailed, it took 1 hour to download a 46MB file (I have high speed internet). Slow servers?! fine, it happens. With the software came a complicated list of instructions (21 steps no less), and Im a software engineer!
(Elapsed Time since purchase: 5 hours)
3- VIRUS! SLOW/NO LIVE SUPPORT: I attempted to unzip the file, and install the software, and AVG Antivirus blocked installation, as it identified a VIRUS in their software. So, I tried calling there 800 number 6 times, and phone kept hanging up on me. Don't believe me, go ahead try calling them right now at 1-800-507-9077!
Their live chat is ALWAYS OFFLINE. So, I opened a tech support ticket for assistance. It was assigned to Jenny LEE. After 5 hours and 10 minutes, I got a response stating their software is virus free and to proceed with installation.
So, against my better instinct, I made the exception with the antivirus and proceeded with the installation.
(Elapsed Time since purchase: 10 hours)
4- APPLICATION WON'T START: Once the software was installed, I tried to start it, but kept getting an error message from windows (win home 7 - 64). So, I emailed tech support again, back and forth, at least 3 times. They still couldnt figure out, what was the cause. I did some troubleshooting myself, and figured out, that the antivirus was blocking it and turned it off. So after 7 hours of troubleshooting, application finally started.
(Elapsed Time since purchase: 17 hours)
5- STUCK, NO SUPPORT: I got stuck on step 13 of their complicated 21 steps list of instructions. Let me tell you, it is complicated! (did I mention that Im a software engineer?!). I got so frustrated, by this time, I had been working on this 17 hours!! So I requested a refund. Tech support offered to help, but did not provide any help. So I requested a refund 2 more times. They simply ignored me.
(Elapsed Time since purchase: 25 hours)
6- IGNORED, DENIED SERVICE AND REFUND: After being ignored for almost 24 hours, and to add insult to injury, they close the ticket stating the phone is unlocked!
(Elapsed Time since purchase: 36 hours)
At the time of this posting, a little over 7 days after I made the purchase. MY PHONE IS STILL LOCKED. I have dropped off my Xperia x10 at a cell phone shop to have it unlocked. Its going to take 4 days at a cost of $75 to unlock it.
Although their website claims a 100% refund guarantee.
Cellunlocker.net still REFUSES TO REFUND MY MONEY.
If I can prevent at least one person from making the mistake of buying from cellunlocker.net, then this posting was worth it.
This report was posted on Ripoff Report on 08/15/2011 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/cellunlockernet/internet/cellunlockernet-cellunlockernet-provides-VIRUS-infected-SOFTWARE-that-does-not-UNLOCK-P-765604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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