• Report: #1023049

Complaint Review: Cemetery.us.org REVIEW: Cemetery.us.org commitment to customer satisfaction, customer service, full money back guarantee if not satisfied

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  • Submitted: Mon, March 04, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: Ripoff Report — Tempe Arizona USA
Cemetery.us.org REVIEW: Cemetery.us.org commitment to customer satisfaction, customer service, full money back guarantee if not satisfied
Salt Lake City, Utah United States of America

Cemetery.us.org REVIEW: Cemetery.us.org commitment to customer satisfaction, customer service, full money back guarantee if not satisfied with the public records reports they receive. Anyone who has a billing concern can contact manager@cemetery.us.org. Cemetery.us.org receives a positive rating for joining Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ripoff Report Verified

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Ripoff Report REVIEW / Cemetery.us.org offers refunds and demonstrates commitment to customer service. Cemetery.us.org joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike. Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business verified By Ripoff Report. When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction. ALL BUSINESSES GET COMPLAINTS, HOW THOSE BUSINESSES HANDLES THOSE COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM THE REST.
Cemetary.us.org is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. By Rip-off Report Cemetery.us.org came to Ripoff Report because they wanted to resolve any issues brought up by consumers. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. Cemetery.us.org was fully compliant and immediately refunded anyone that had an issue with their site. Issues that were caused because of a software glitch. No questions asked, anyone that contacted Ripoff Report received an immediate refund. Cemetery.us.org went above and beyond to make sure their customers were satisfied. Cemetery.us.org has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They want their customers to always have access to up to date public records at a fair price. They don't want any customers to be confused about the records they receive, or the price they pay for them. As stated above, they offer full refunds to customers who were incorrectly charged due to a software glitch. Their company spokesman told us that they are "willing to work around the clock to make sure that our customers get what they paid for, and can have a refund if there was any problem at all with our service." HOW TO CONTACT CEMETERY.US.ORG WITH QUESTIONS AND CONCERNS AND HOW TO GET A REFUND If you have a question about your report, you can send an email to manager@cemetery.us.org or call the company at 1-866-434-4253. Emails will be responded to within 24 to 72 hours. The phone line is open during regular business hours. You can use these contact points to get a better understanding of the public records you have purchased." "Should you need a refund, simply email manager@cemetery.us.org with your full name and login information. The customer service manager will respond to you within one business day. You will then be giving a refund confirmation number. Once you have received this confirmation number, your money will be refunded in five business days or less depending on the practices of your bank." WHY CEMETERY.US.ORG IS THE PLACE TO GO FOR PUBLIC RECORDS Cemetery.us.org tells Ripoff Report that they have one of the largest public records databases in North America. They constantly update their records so that you get the best information possible. They are dedicated to providing the most complete records possible to their customers. Whether they are trying to build a family tree or make sure that they have not become a victim of fraud, Cemetery.us.org has proven that they have the most reliable public records available. Other companies that claim to offer discounted public records often have outdated databases with old or inaccurate information. Cemetery.us.org also works to correct information when they have been given incorrect data from a public records source. Their customer service staff, which can be contacted at manager@cemetery.us.org, is also willing to work with customers to explain what the public records mean, a service not available from similar companies. Statement from Cemetery.us.org public service manager. Hi. I'm Josh, the customer service manager at Cemetery.us.org. I'm glad to have this chance to talk directly to our customers about any problems they may have had with our service. We are dedicated to providing people with the most accurate and up to date public records available anywhere. A little while ago we had a glitch in our billing software that caused some incorrect charges to appear on customer statements. We have fixed that software glitch and are happy to provide refunds to anyone who was affected by this unfortunate occurrence. You can email me at manager@cemetery.us.org to start the refund process. We have always been committed to high-end customer service, and will continue to monitor our service to make sure other problems don't occur in the future. We are here to help people, not cause problems. We hope to hear from you with any questions or concerns you may have about our service. We want to be a good corporate neighbor. Thank you, Josh Customer Service Manager Cemetery.us.org WHY Cemetery.us.org DATABASE IS BETTER THAN OTHERS IN THE INDUSTRY. To put it as simply as possible, we update our records and our database more frequently than other companies. We also help you understand how to read the records you purchase, and what your legal rights are in regard to the information you receive. At Cemetery.us.org, our main goal is improving customer service standards and providing complete customer satisfaction." ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH. As stated above, Cemetery.us.org is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Cemetery.us.org and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Cemetery.us.org a positive rating. Cemetery.us.org has made every effort to respond to customer complaints and provide refunds where their billing system malfunctioned. We are confident that they have their customers' best interests at heart. STATED IMPROVEMENTS FROM CEMETERY.US.ORG. Cemetery.us.org had their IT staff fix the glitch in their billing software. They then created a new training program to teach their customer service representatives how to respond to customer billing complaints. They reached out to customers to try to find ways to resolve all of their questions and concerns. They have put in fraud protection measures to make sure that stolen credit card numbers are not used to purchase reports. WHAT TO LOOK OUT FOR IN THE PUBLIC RECORDS INDUSTRY There are many companies that claim to offer low-cost public records but can't deliver on their promises. Do not trust any company that claims they can offer you free public records. It simply costs too much money to maintain an accurate public records database for any company to offer you access to their records for free. Also, do not believe any company that claims they can offer you "classified" records or any records that are not in the public domain. That is against the law, and strongly implies that the company is trying to rip you off. *Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Cemetery.us.org will do whatever it takes to make sure their customers are properly taken care of. In the future, if anyone has any complaints or concerns with Cemetery.us.org, you are invited to contact them directly via email: manager@cemetery.us.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Cemetery.us.org directly at 1-866-434-4253, and ask for Josh. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Cemetery.us.org or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program, please contact us. EDitor@ripoffreport.com ..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Cemetery.us.org. Here's why. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Cemetery.us.org's Commitment to Excellence and Consumer Satisfaction. Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and businesses alike.


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..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers

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This report was posted on Ripoff Report on 03/04/2013 12:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cemeteryusorg-REVIEW-Cemeteryusorg-commitment-to-customer-satisfaction-customer-service-full-money-back-guarantee-if-not-satisfied/Salt-Lake-City-Utah-/Cemeteryusorg-REVIEW-Cemeteryusorg-commitment-to-customer-satisfaction-customer-serv-1023049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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