• Report: #995434

Complaint Review: cemetery.us.org

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  • Submitted: Fri, January 11, 2013
  • Updated: Fri, May 03, 2013

  • Reported By: N — Marietta Georgia U.S.A.
cemetery.us.org
Internet United States of America

Cemetery.us.org REVIEW: money back guarantee, customer satisfaction guarantee, Cemetery.us.org provides high end customer service, accurate public records and responds to customers’ needs at the lowest costs available.


*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Cemetery.us.org pledges to always resolve any issues, feel safe, confident & secure when doing business with Ripoff Report Verified™

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EDitor’s UPDATE: Positive rating and recognition has been given to Cemetery.us.org for its commitment to customer service excellence.


Ripoff Report has been in contact with Cemetery.us.org's customer service manager Josh F. over many months to discuss the complaints lodged here about the company. He has been very forthcoming with us and explained exactly what happened, and how the company has made efforts to resolve the issues that customers brought up. 


Cemetery.us.org is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Josh Fraser during an on-site inspection held by a third party verification company with no biases toward Cemetery.us. This Report also includes comments made to Ripoff Report Corporate Advocacy Program Staff.   

Josh informed both Ripoff Report and 3rd party verifiers that after changing to third-party software providers, glitches in the billing and software system caused some people to be billed incorrectly. In addition, the online customer support software failed, making some customers think that the company did not care about their questions or concerns. Once these glitches were brought to their attention the IT staff at Cemetery.us.org replaced the faulty software with a new software system. They then tested the system out to make sure that the same glitches did not crop up again. 

After that, the company made a strong effort to provide refunds to people who were billed incorrectly. I've seen their refund process first hand and can verify that it is honest and open. They have also made sure that their customer service software does not leave people out in the cold. Again, I've verified the software upgrade. They have also instituted a new training program for their customer service representatives to make sure that they provide the best service possible. 

  Our company mission has always been to provide the best customer service available anywhere," Josh told me. "We've worked hard to build up an honest business and are very troubled that technology failed us. We will make sure that it does not happen again. We want to be the gold standard in customer service."

Based on my interactions with the company, the information they provided me and my own efforts verifying their statements, Ripoff Report can now give Cemetery.us.org a positive rating. Ripoff Report believes that this company is doing everything they can to make sure their customers get accurate records, are billed correctly and receive first rate customer service. Ripoff Report can also verify that they provide customers with refunds as quickly as they can when mistakes are made. We all make them and they make things right when it does.


Cemetery.us.org / Keeping expenses down gives consumers the best bang for their buck

The target markets for Cemetery.us are individuals looking to find information on record of death on a person, verification or burial information on someone that has died. The company states that they are continually updating their database with LexisNexis and other providers to benefit their customers. They have email, live chat, and on-site options available to customers as they are using the site.

 

Cemetery.us provides services to customers solely online. They do not have a live person for a customer to talk to and all sales are done online which allows them to charge a fraction of what other websites charge. The website comes up when a prospective customer searches for information on search engines such as Bing. Then, the customer is able to choose from different price packages and information that will be included in the particular package that is available for the customer in accordance to the information requested.

 

A typical experience that a customer may receive when accessing the website is the opportunity to receive quick access to reports and data within minutes. The company feels they are set apart from other companies that provide similar services because they are able to offer lower costs to customers than comparable information available.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. Cemetery.us.org did just that.


NOW TO THE ORIGINAL REPORT THAT WAS FILED    
------------------------------------------------ 

cemetery.us.org Beware of "bargain" report scam... Internet

Borrowed from another contributor:

"I was in need of some funeral records for my genealogy research and came across the website Funeral.us.org.  It advertised "Official Funeral Records," so I began my search by entering the name of the person I was researching and the state where this person died.  After a brief period search, I was told the site had found over 75 records for that name and state.  A report would be provided for a $1.00 fee.  I provided my credit card information.

My page then opened up in a site called "ArchiveFee.com".  I clicked around on the dashboard page, but didn't find any way to access my report.  I checked my email -- no report.  Finally I found a page that listed my searches and fees.  I was indeed charged the $1.00 I had authorized, but also a second fee of $19.95. 

After more research, I discovered by purchasing the $1.00 report (which I never received), I was also authorizing a charge of $199.50 in 10 monthly installments.  This would entitle me to "twelve months of twenty five reports a month for one year to search from millions of records around the United States."  It was definitely NOT something I wanted.

I called the customer service number provided that same day and they promptly applied a refund to my credit card.  Some do not immediately notice the $19.95 charge, which appears monthly and will not be refunded at that point.

After a bit more research, I found that Funeral.us.org is operated by "MyInfo.com" -- another site known for this same practice when an authorization is given for a $1.00 report for a search of Motor Vehicle Records.  Another sister site, "Cemetery.us.org," is also in business using this same practice to snare in more genealogy researches like myself.  I suspect there are a number of various other sites operating under the "MyInfo.com" umbrella that are out there waiting for the next unsuspecting person who is on an information search.  Beware!"

This report was posted on Ripoff Report on 01/11/2013 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/cemeteryusorg/internet/cemeteryusorg-Beware-of-bargain-report-scam-Internet-995434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 REBUTTAL Owner of company

Customer Service, Please Email

AUTHOR: JoshCustomerService - (USA)

Dear N,

Please email josh@archivefee.com for a full refund of the funeral services you were charged. I apologize for any inconvenience this has caused and I'd like to set the record straight. Again, please email me and I can get you your money back.

Thank you,

Josh F.
Customer Service Manager
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