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Report: #1197258

Complaint Review: Cenlar - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dave — Milford Michigan
  • Author Not Confirmed What's this?
  • Why?
  • Cenlar Nationwide USA

Cenlar Central Loan Administration and Reporting The WORST mortgage company I have ever dealt with. Ewing New Jersey

*Author of original report: You See Jim?

*Consumer Comment: I See

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 My loan was purchased by Cenlar in October and it has been a complete disaster!  I have spent more time on the phone with them to get my payments and my account straightened out, I can't even begin to describe the incompetence!

During the transition, they are not allowed BY LAW to charge me any late payment charges...they did.  Just when they say i am up to date, I am behind and they are charging me late fee's again...and this is before the end of the month!

I received a check from my home owners insurace company, because Cenlar paid it TWICE.

When you call, IF you can get a live person on the phone, you sit on hold...FOREVER!  As I am typing this report, I have been on hold.  So far, for 25 minutes.

Please do whatever you can, to avoid this company.  I do not believe there is anyone with any integrity working there.

This report was posted on Ripoff Report on 12/23/2014 09:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cenlar/nationwide/cenlar-central-loan-administration-and-reporting-the-worst-mortgage-company-i-have-ever-1197258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 Author of original report

You See Jim?

AUTHOR: Dave - ()

POSTED: Saturday, February 07, 2015

Jim...

I'm not late, not once.  They CLAIM they are missing a payment, but have been provided all documentation showing that I am current.  

They also added late payment charges to my account within the 1st 60 days, which is ILLEGAL based on RESPA.

 

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#1 Consumer Comment

I See

AUTHOR: Jim - ()

POSTED: Sunday, December 28, 2014

Why are you calling them so much?  Oh yes, I see.  They are so, so bad because you are constantly late and you turned on the collections machine...which you don't like!

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