We have been through 4 years of pure h**l with Centex Home Equity (recently changed to NATIONSTAR MORTGAGE)..."same lousy service!"
I could write a novel about our experience, but will copy my last online email to this very scrupulous company. No consumer deserves such treatment and I plan to see if the law firm "Lieff, Cabraser, Heimann & Bernstein, LLP" is still considering or in the midst of filing a class action lawsuit against this firm!
I cannot imagine how many people have suffered at the hands of this RIPOFF LENDER!! It's been an exhausting battle, and it so seems they NOW want to work it out...yea, sure...now that they realize the complete incompetance we suffered at their own hand. I plan to return the favor they so rudely refused to deal with then, UNTIL 4+ YEARS LATER. Humph...too late, it's MY TURN NOW!
CONSUMERS--->HEADS UP, BEWARE...CENTEX HOME EQUITY HAS NOW CHANGED THEIR NAME TO NATIONSTAR MORTGAGE - which they love to say, "same great service"....
**I RECOMMEND YOU RUN FOR THE HILLS BEFORE EVER DEALING WITH CENTEX HOME EQUITY...now known as NATIONSTAR MORTGAGE (don't do it...you will only suffer in the end, and likely for years!)**
This email got action...FINALLY (yet a little late) sent on 7/19/06 directed to Centex, but forced to deal/send to: www.nationstarmtg.com --->
This is absolutely appalling how your "staff" is dealing with me today! I readily admit I'm sick of being jerked around, but the constant interrupting, being put on hold, transferred here, then there, back to prompts...now holding for supervisor is ridiculous! I do believe now your company is making every attempt to avoid answering my question with COMPLETE HONESTY.
I have a huge file with complete documentation and will no longer tolerate what has happened since John Doe went into bankruptcy. We are NOT married; I was NOT part of the bankruptcy...yet thru the entire ordeal was treated as such. My calls & numerous letters of requests never were addressed. During that time Centex moved without notification (to me or attorney) and also NEVER gave notice of several increased payment amounts with the ARM loan we had.
Yet, you folks had no problem charging late fees while my 'on time payment' found it's way to your new location (in the end, it took dang near 4 weeks to clear)...as well as interest and penalties on inaccurate payment amounts...as if I had ESP or something!
Today, after going thru yet another string of people that literally don't want to deal with me...because they don't know what the h**l is going on (and truly don't blame them personally), I am being told by Michael that our pay off did not post until 6/26/06! Well, THAT'S YOUR FAULT, YOUR PROBLEM, NOT MINE!
We refinanced, which Centex screwed us over on too by dragging their feet without providing payoff info for escrow...which ultimately cost us a higher interest rate, owing you idiots more money, attorneys and so on. I am absolutely livid that we are being held responsible for inadequate internal whatever within Centex.
OUR PAYOFF WAS WIRE TRANSFERRED DIRECTLY ON 5/2/06 IN THE AMOUNT OF $150,914.90, yet I keep being told it didn't post until 6/26/06! It wouldn't have even posted then if I hadn't have sent an email such as this! It was because of ME...you finally found our money and backdated to 5/2/06.
I have already talked to other Centex employees previously and was told a refund amount for over $2,000. Now, Michael tells me it's in "audit" and I have to wait 4-6 weeks from June 26th! I DON'T THINK SO...NO WAY AM I EATING YOUR MISTAKE. I've already been reamed up the you know what by you people...and I'm DONE, DONE, DONE!
I will not, should not wait any longer for a refund... that I'm sure, won't be what it truly should be. I have put up with this BS for way too long...and it just continues. Long after the May 2nd payoff I get crap all over again from your attorneys, a statement indicating my July 1st payment is over $14,000...and well, MUST I REALLY GO ON WITH THIS ANY MORE?
Centex has caused me nothing but complete grief...and I'm sick and tired of PAYING FOR IT! You morons cost me way more then I should have ever been responsible to pay...and even now I'm supposed to wait another 4-6 weeks? I DON'T THINK SO!!
Michael says he's going to call me back today after trying to escalate the situation...but frankly, after everything I've gone thru I don't believe any of it for one second. Same great service...I d**n near fall out of my chair when I see and hear that one...it's a crock! I expect Michael to call back today all right...with nothing new to report other than I have to wait.
I have been more than accommodating with YOU...but now that's over. Congratulations, you have forced my hand and I no longer will just sit and wait for you jerks to do whatever it is you do...or DON'T DO! You are making YOUR problem my problem...and I have every intention of making YOU now pay for your horrendous mistakes, delays (which I find purposeful), and downright mistreatment of a consumer.
It blows my mind that lenders hold consumers to the fire...yet lenders can do whatever, whenever, and oh well. It's not right and I'm HOPPING MAD NOW! I have kept the best notes and have been extremely detailed...and do believe I have enough evidence and proof of wrongdoing on the part of Centex in order to get action.
You insist on continuing this jerk around game you've played for years.... well, now let my game begin! You are my main focus now and this will be an instance where my very detailed self will be extremely handy.
First up...contacting EVERYONE I can to file a complaint for this gross injustice that won't seem to end...my God, the payoff was MAY 2, 2006...today is JULY 19, 2006. HELLO??
I also have no intention of allowing more attorney fee charges and whatever the hell else you guys decide to throw in (you've already overcharged me tremendously).... and now it's MY TURN!
I tried...you have continually refused...so be it! I hope I become your worst nightmare...it's called KARMA!