- Report: #1141947
Report - Rebuttal - Arbitrate
Complaint Review: Century Legal Group
Century Legal Group1518 Walnut St Philadelphia, Pennsylvania USA
Century Legal Group Does Not Provide Services They Allege They Perform Philadelphia Pennsylvania
*Consumer Comment: attorney
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I engaged this organization based on good faith that they would perform services as it relates to a loan modification and forensic audit of my mortgage loan. When I received the agreement, I read it carefully and understoof that they would charge my credit card AFTER services were performed.
The first level of service was that the attorney of record would engage me in an introduction session (which did not occur). However, I was charged for services. The chunking of services and payment for services were approximately two weeks apart and there were 5 payments for $700 each. I asked questions early on about their services, follow-up with my lender and wanted details about who they spoke with and what exactly was given to the lender. Not long after being engaged with a paralegal, she apparently "left" without any communication from CenturyLegal. I only found out AFTER I reached out to them and the new paralegal sent me an email introducing herself.
Not long after they submitted my loan modification paperwork, I was denied a loan modification by my lender (I understand now that I should not have included my domestic partner in the process regarding household income and such based on the circumstances, which Century Legal should have advised based on the circumstances and didn't). As I attempted to reach out to the attorney of record to understand next steps and why I never spoke with him in the beginning (perhaps we could have done things differently based on the lenders feedback), he would not respond to me or engage me and pawned me off on the paralegal (who could not help). The paralegal then engaged her manager who said she would assist in working with the lender to understand how to proceed (this never happened either AFTER several missed appointments on her part to return my calls). Ultimately, I asked for a refund due to lack of services and violating MARS as well as the first step of the entire agreement of never engaging with the attorney of record in my introductory session. The attorney of record, Jim Kutkowski told me my request was denied. He further even went on to say that he had spoken with me on several occassions, even though I had never spoken with him EVER.
I have filed a report with the FTC as well as disputing all transactions on my credit card accounts. This organization has responded to my credit card companies with lies (as well as a copy of a forensic report that they NEVER shared with me).
I have since been able to work with my lender on the issues myself and it hasn't costed me anything. This organization charges $3500 to do absolutely nothing other than submit paperwork that you end up doing all the work in completing anyway. There was no quality control check to ensure documentation, hardship letter or otherwise were completed correctly or advise on how best to present the information given to the lender. My individual circumstances were never considered to create a strategic plan to engage the lender for negotiation purposes - though they claim that this is part of their process. They did not engage my lender AT ALL to attempt to modify my loan and/or understand "why" my modification was originally denied. I ended up having to do this all on my own because of promises by them to work with me and setting up conferences with me and then not contacting me when they said they would. Lynn Butler, on four occasions had appointments set-up with me to discuss and she never called me. When I called her at the time she said she would call me, she would either answer the phone and say, "I am so sorry, I got tied, I promise I would call you before close of business today" (and not call) or she would not answer the phone and I would leave her a message (with a follow-up email as well).
I encourage anyone to NOT engage them in services - you really do not get them.
This report was posted on Ripoff Report on 04/26/2014 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Legal-Group/Philadelphia-Pennsylvania-19102/Century-Legal-Group-Does-Not-Provide-Services-They-Allege-They-Perform-Philadelphia-Penns-1141947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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