ED Magedson – Founder
Century Link100 Century Tel Drive Monroe, Louisiana USA
Century Link Qwest Communications Internet Service Recovery Fee, Contract Fraud Monroe Louisiana
Recently Century Link starting adding "Under the Line" fee to all internet customers (approx 5.9 million customers) a 99 cent monthly fee for what they call "Internet Cost Recovery Fee". It is believed this fee started on or around May of 2013.
I know the fee of 99 cents each month per customer is insignificant, but when you expand that the 5.9 million customers they have each month, that adds a whole lot of dollars to their bottom line, roughly 71 million dollars each year in gravy money.
After doing a significant amount of research and pressing the company for answers it was found this fee IS NOT a FEDERAL, MANDATED, TAX, OR FCC FEE. Thus making collection of this fee illegal. This fee goes entirely into their pockets.
Century Link is a tariff controlled company and service, they are ONLY permitted to charge fees that go to TAXES, FEDERAL, FCC, etc.
Customers such as myself have contracts in place for a set rate, in my case my cost is $34. [continued below]....
This report was posted on Ripoff Report on 11/25/2013 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Link/Monroe-Louisiana-71203/Century-Link-Qwest-Communications-Internet-Service-Recovery-Fee-Contract-Fraud-Monroe-Lo-1102002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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