century link liars phoenix, Arizona
*UPDATE Employee: Can I help?
I work for a cable company and if we ever treated our customer how this company has treated me we would be out of business. How do I even start well lets go with it was a nightmare since day one with this company. for starters i orders the faster internet speed they had and it was no where close to what they advertised i order 10 meg and was getting less the 7meg on a good day. So i called to complain and the first person i talked to told there was an area problem to wait a few days so i did. After several weeks still the same results slow speeds. So I finally decided to cancel my service. I took my equipment and dropped it off at the closest office here in Gardner and my first mistake was i did not get a receipt for returning the equip. I was told by the person at the office even know i turned in the equip. i needed to call and cancel. So when I got home i called to cancel my service and the person i talked to on the phone told me no problem that they could cancel my service. When i was all done on the phone canceling the guy on the phone told me to fill out a survey online and i would not be charged anything. The other reason why i cancel was my first bill was 200+ for a $45 monthly service. when i was never told of any additional charges. So any way i filled out the survey and a month later received another bill for even more money then the one before. so i called in to see what is going on turns out they never cancelled my service (mind you i had turned in my equipment a month earlier kind of hard to use service with no equip.) so i explained all that to the 10 people on the phone and still they told me it was my fault that i should have called in to cancel after i filled out the survey which nobody told me to do. bottom line after being on the phone for over an hour they told me they would cancel my service but i still owe them the money. so now im stuck with a $273 bill for service i never really had.
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