- Report: #1132571
Report - Rebuttal - Arbitrate
Complaint Review: Century Link
Century LinkPO Box 29040 Phoenix, Arizona USA
Century Link 3 Days and 5 calls. Not able to cancel phone service. Phoenix Arizona
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Today is the 3rd day in a row that I have made calls to cancel my service with Century Link home phone service.
I am currently on hold for this third call. Listening to please hold music and statements that we will be right with you. I have my cell phone on the charger while on hold and have exhausted my battery and mophie while on hold. After a two hour call I got disconnected. At that point I called the same number and selected update/change service and was connected to a representative in less than 3 min (Representative name was Penelope) who then insisted that she transfer me to account cancellation department again. Representative refused to transfer me to a manager and just sent me back down the rabbit hole.
I would never suggest that you use this provider for anything. They have absolutely no understanding of customer service. And are still billing me for a service that is substandard at best.
Avoid Century Link at all cost!!!!
Confused and Disappointed.
This report was posted on Ripoff Report on 03/21/2014 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Century-Link/Phoenix-Arizona-85038/Century-Link-3-Days-and-5-calls-Not-able-to-cancel-phone-service-Phoenix-Arizona-1132571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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