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  • Report: #635898

Complaint Review: centurylink

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  • Submitted: Mon, August 30, 2010
  • Updated: Mon, August 30, 2010

  • Reported By: steve — Florida USA
centurylink
1359 e. vine street kissimmee, Florida United States of America

centurylink embarq slow internet, page can not be displayed, time out. wouldn`t let me cancel without charging me $99.00 kissimmee, Florida

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THIS IS A WARNING TO EVERYONE.
 DO NOT GET CENTURYLINK FOR ANY SERVICE.
I ORDERED INTERNET SERVICE ON JUNE 13-2010
IT WAS RUNNING GOOD FOR ABOUT TWO WEEKS, WHEN I WOULD TRY TO OPEN MY BROWSER IT WOULD SAY, TIMED OUT, PAGE CAN NOT BE DISPLAYED, OR BE SO SLOW  A DIAL UP CONNECTION WOULD BE FASTER. HERE IS THE FUN PART, THEY ADMIT THEY ARE HAVING A PROBLEM BUT WOULD NOT LET ME CANCEL THE ONE YEAR CONTRACT WITHOUT PAYING A $99.00 FEE. AFTER CALLING THEM SIX TIMES AND A TOTAL OF THREE HOURS ON THE PHONE THEY STILL REFUSED TO CANCEL MY CONTRACT. ONE OF THE PEOPLE I TALKED TO WAS A MANAGER NAMED STEPHANY.  EVERYONE SHOULD READ THE CONTRACT BEFORE GETTING INTERNET SERVICE. I MADE A COMPLAINT WITH THE BBB ABOUT THIS PROBLEM AND EVERY ELSE SHOULD DO THE SAME. HERE IS THE LINK.
http://www.bbb.org/
IT`S EASY TO DO AND THEY HATE TO BE PUT IN THERE.
I NEEDED INTERNET SO I GOT BRIGHTHOUSE, ONLY 768KBS BUT IS VERY FAST. $19.95 FOR THE FIRST SIX MONTHS, THEN IT GOES UP TO $26.00 FOR THE NEXT 6 MONTHS. IT`S A LOT FASTER THAN DSL FROM CENTURYLINK.
sorry for the caps, this was already written.

This report was posted on Ripoff Report on 08/30/2010 11:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/centurylink/kissimmee-Florida-/centurylink-embarq-slow-internet-page-can-not-be-displayed-time-out-wouldnt-let-me-can-635898. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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