• Report: #799240

Complaint Review: CenturyLink

  • Submitted: Thu, November 17, 2011
  • Updated: Fri, December 09, 2011

  • Reported By: Arizona Farmer — Maricopa County Arizona United States of America
Monroe, Louisiana United States of America

CenturyLink Qwest Customer Service from H**l Monroe, Louisiana

*UPDATE Employee: Speaking of..

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CenturyLink's customer service does the following:

They will schedule repair service for a faulty telephone line, and no one will ever show up.

The "open repair tickets" are cancelled without any notification.

The people who answer the phone calls after a lengthy automated service will knowingly and willingly lie to the customers about the reasons for the cancellations.

They will blame it on you. They will say that there was nobody at your location (we are a farm) when there are potentially twenty people that could have helped them when they arrived. The doors to the office had been wide open all day.

That's assuming that they had showed up. We believe that the repairman didn't feel like driving an extra five minutes to our farm, so he cancelled the job.

We were counting on these phones to work. They gave us a two-day window for the repairs to be done. It is well past those two days.

The lady that was helping us must have been coming onto the end of her shift. She used all kinds of tactics like the aforementioned lying, putting us on hold to try to frustrate us into hanging up, blaming everything on us..... you get the picture.

To add further insult, the appointment she had promised to schedule was never made! That's two major f-ups in two days!

We tried a different toll-free number. All that they did was transfer us between two departments because neither department wanted to take responsibility for our complaints. CenturyLink better be paying these people minimum wage.

We have used landlines at this location since the 1970's. After this experience, what do you think we will do?

The beautiful thing is that you can route your cell phone through the phone jacks in your house/office using bluetooth technology! Hello, Verizon!

The scary thing is that this is only for the landline telephone..... I can only imagine how incompetent CenturyLink is when it comes to the technology that large volumes of people use, like the Internet.

This report was posted on Ripoff Report on 11/17/2011 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/CenturyLink/Monroe-Louisiana-/CenturyLink-Qwest-Customer-Service-from-Hl-Monroe-Louisiana-799240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Speaking of..

AUTHOR: Anonymous - (U.S.A.)

Speaking of Verizon. If you currently have Verizon Wireless service, you can actually have your landline phone number and verizon number ring at the same time on both your land line and mobile devices with a combined Century Link/ Verizon Wireless bill when either number is called. And they would share the same voicemail (unless you have IPhone)

Granted, you do have to get a representative that knows what they're doing. Out of the roughly 100+ business customer service reps I'd say there is around 10 that I would be comfortable undertaking that request as certain functions of what can be offered aren't trained, they have to be self-taught.

Typically what works in the end is getting a good repair person and making sure you get their number for future problems and same goes with customer support person. Getting a number (once you get a very helpful person) can make a big difference when not running into problems.

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