- Report: #1096314
Report - Rebuttal - Arbitrate
Complaint Review: CenturyLink
CenturyLinkPhoenix, Arizona USA
CenturyLink CenturyLink - Watch out for additional fees Phoenix Arizona
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
A salesman sold me a contract with CentruyLink home DSL service for "$29.95 a month", with free installation. When the technician came to hook up the system, he was very courteous and professional but said there would be an additional $100 charge because I had a network cabinett and router. I had made that perfectly clear to the salesman, and it still only required a single connection. In the end, I just told the tech to turn on the service and I would do the hook-up. When my first bill came there was a $40 charge for "additional services". It turns out that the $29.95 is really "$59.95 with a $30 discount". Because my service started out of the normal billing cycle, I was prorated for 17 days at the full rate - so it ended up costing more for 17 days than I expected for an entire month! When I called customer service (LOL) they were downright rude. The rep actually said it was "fair" to charge the higher rate instead of starting my billing cycle on the day service started.
Not a good start with this company!
This report was posted on Ripoff Report on 11/01/2013 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/CenturyLink/Phoenix-Arizona-85062/CenturyLink-CenturyLink-Watch-out-for-additional-fees-Phoenix-Arizona-1096314. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.