• Report: #1098148

Complaint Review: CenturyLink

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  • Submitted: Sat, November 09, 2013
  • Updated: Sat, November 09, 2013

  • Reported By: VegasTJ — LAS VEGAS Nevada
CenturyLink
PO Box 2961 Phoenix, Arizona USA

CenturyLink LATE FEES ARE A STANDARD BUSINESS PRACTICE Las Vegas Nevada

*Consumer Comment: Let's see if I've got this right....

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CenturyLink bills have late fees on every bill whether you are late or not, even when you're balance forward is $0.00!! Not only that, on one bill my late fee is $5.00, a couple months later it's $10.00, and then it goes to $11.00.  That is an awful lot of free revenue when they bill every customer $5.00 to $11.00 in standard late fees whether they are late or not.

I'm filing a complaint with the attorney general and encourage everyone else to as well.  I have never seen a business with such shady business practices!! When you call them, every employee is extremely rude and is obvious that they could care less in making/keeping their customers happy.  They must train on how to be rude!! 


This report was posted on Ripoff Report on 11/09/2013 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/CenturyLink/Phoenix-Arizona-85062/CenturyLink-LATE-FEES-ARE-A-STANDARD-BUSINESS-PRACTICE-Las-Vegas-Nevada-1098148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Let's see if I've got this right....

AUTHOR: Ken - ()

 "CenturyLink bills have late fees on every bill whether you are late or not, even when you're balance forward is $0.00!! Not only that, on one bill my late fee is $5.00, a couple months later it's $10.00, and then it goes to $11.00.  That is an awful lot of free revenue when they bill every customer $5.00 to $11.00 in standard late fees whether they are late or not."

You're stating as a fact that Century Link bills "every customer" a "standard" late fee whether late or not....right?

Where, exactly did you get this information and how, also, do they legally get away with this? Please state a reliable source for this far out statement of "fact."

The truth is likely that you're a drama queen.

So far in all the years I'VE had their service, NO "standard" or any other kind of late fee..go figure, it must be everyone BUT me.

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