• Report: #488207

Complaint Review: ceo@hitwebdesign.com

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  • Submitted: Tue, September 01, 2009
  • Updated: Fri, September 11, 2009

  • Reported By: Camila — Apache Junction Arizona USA
ceo@hitwebdesign.com
1460 North Moonriver Drive provo, Utah United States of America

ceo@hitwebdesign.com - HERITAGE SOLUTIONS - HERITAGE WEB SOLUTIONS - HERITAGE INTERNET TECHNOLOGIES - HIT WEB DESIGN RIPPED OFF, LIED TO, GIVEN THE RUN AROUND, BATE AND SWITCH, A SCAM, THEY ARE FRAUDS DON'T TRUST THEM! THEY WILL TAKE YOUR MONEY AND RUN. THEY ARE NOT PROFESSIONALS JUST SCAM ARTISTS. WATCH OUT!! Provo Utah

* : THIS IS COMING FROM WHO? MGMT? A PROFESSIONAL???

* : Contact

* : IT'S AN INSULT TO ONE'S INTELEGENCE!!!

* : QCA CEO real person

* : I am so sorry!

* : NO SUCH EMAIL ADDRESS TO THE CEO OR QCA DEPT

* : How To Get Your Money Back From Hit Web Design

* : Reolution to Complaints

* : QC DEPT REBUTTAL TO MY MANY ISSUES IS "GENERIC" AND A BRUSH OFF

* : Heritage values all of its clients

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I am livid at HIT WEB DESIGN formerly known as Heritage Web Solutions.  I have a small dog breeding business s and somehow they contacted me to sell their services.  After viewing  them on financial Report through their web site I remembered thinking to myself how bad can they be.  Why surely this must be an integral and honest company.

My story goes like this.   A sales man by the name of David Thompson called me Hit web Design to sell me their services.  He was very persistant even after I told him that it was not in my budget at this time.  Finally, he sold me into a package as he put it its a custom site, not a template, to include five (5) pages, infinite pages for your store so that you can introduce your products and we will link your website to all the search engines and get you on the first page of all the browsers MSN, YAHOO, GOOGLE and so forth.  And Ill even throw in the logo ALL for $640.00 with a $9.98 monthly hosting fee.

By the way , I have tried to make contact with this salesman to confront him about why he lied to me.  But, he never called me back.  I left endless messages and after 300 emails to these people I am totally convinced that they are a FRAUD.  This salesman told me that it was a smoking deal and that the site would be up and running in two weeks.

Sadly enough, that was not the case.  This company is the worst nightmare Ive come across.  As of June 10 of 2009 till now September 1, 2009 the site is nowhere near finished.  Ive gotten nothing but the run around.  The site went live a couple of days ago so they say.  After so much aggravations and endless time spent gathering pictures, colors, links, and information for them.  And what it has cost me out of pocket its criminal what they get away with.  I tried looking up my domain name and it does NOT come up on any of the search engines. 

I called Hit Web design to ask wheres my domain on any of the sites?  And no one has an answer talk to your account manager.  Oh, I;m sorry hes in a meeting,  Im sorry hes not available to speak to you we ll assign another account manager,  hell call you back etc.,  When I asked to speak to their higher ups it was all excuses and more run around because you never get them nor do they call you back.  They all pass the buck to kill the customers time in hopes that you give up. 

They assign different people to do the separate things to your website so they say.  Which makes it very confusing to the customer.  I wonder if some of these so called designers freelance for this company working out of their homes.  They are clueless to what needs to be done even though you repeat it in emails in voice conversations to them over and over again.  All of the pictures of my pups for sale and adult dogs (30 in total) with the descriptions for each puppy/adult  that was sent to them within the very first week was lost.  They had me send it again, and again, and again, its a joke! 

 I had a horrible experience with each of them from the account manager Steve Peterson to the customer service rep Emily Marble, who was as clueless and vague.  And everyone in between. 

 

The logo designer was another ridiculous pass time and waste of my money.  Im on my second logo designer who just like the other one has taken their sweet time to respond or never respond at all.  First of all they tell you, the customer to send them pictures, links the verbiage the font of what you want for a logo.  This to me is totally weird since they are supposed to be designers professionals in their field.  Guess what?  They return the same pics and ideas I sent to them originally.   And when you question them about it they tell  you they enhanced it  and thats their finished product.  My 8 year old could come up with something original by far more creative and professional.   Thats how its been since day one.  Its a mockery to the customer.

The emails that went back and forth to these so called professionals were copied to their higher ups and the so called manager that oversees their work by the name of Lance Card who never even bothered to call me back to address any of these issues.

They bate you and then switch the game on you and if you give them your account number they overcharge you and you cant get your money back Its going on three months and no real live website.

 I found out just a day or two ago when I finally made contact with yet another person in their company by the name of Michael Ferguson through email that I have to pay extra for marketing  on the different search engines.  He also told me that it may take 6 to 8 weeks before my domain even hits the search engines but certainly not where I can be seen to sell my product. 

Michael and Ben then  tried to up sell other services so that I can possibly be found.  He quoted me $100 for #1  SEO urls  make my store search friendly; #2 WTD FOR $39.99 guarantees  $250 clicks a year; #3 $220 for site map a virtual map of our site information. 

They are forever upselling the customer with things that they originally promised and never included.  I have no faith in this company at all.  My website was to be a very simple but elegant website made up of 5 pages.  Its only three pages of which I provided everything as if I had been the designer.  They wouldnt even clean up the pictures and put them on my site as is.  Luckily I found a one descent person Bonnie Meyer a designer who was able to work with me.  But, its been a horrible experience. 

I would like for them to refund all my money or at the very least walk away with what has been completed and have my website hosted by someone entirely different with integrity.  Please advice as what I can do to help myself in this mess that Im in.  Any advice?

This report was posted on Ripoff Report on 09/01/2009 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/ceohitwebdesigncom/provo-Utah-84604/ceohitwebdesigncom-HERITAGE-SOLUTIONS-HERITAGE-WEB-SOLUTIONS-HERITAGE-INTERNET-TE-488207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1

THIS IS COMING FROM WHO? MGMT? A PROFESSIONAL???

AUTHOR: Camila - (USA)

Sir/s:
 
How can I say that "no communication"...??  Read why?  Check your customer log.  And then ask. I did not have any contact from any one of you until LATE IN the PM.  My complaint in RIP OFF was put there much earlier read the date.  And the only reason why your representative called me back is because I called very VERY ANGRY and not just once, over and over. 
 
By the way your rebuttal here on the forum IS A THREAT almost like a child in a fight... and having a TANTRUM.  Again, are you a professional person... ?  Who are you...?  UNBELIEVABLE!
 
Shall I start to give you the names of the people I talked to yesterday the 10th before I actually got a call back.?  Well, I left a heated but, composed message with Derek, message with Steve and one with a Tess person "to have the QCA person call me back someone higher up rather then customer service.  .
 
Suprise.... Elisah from customer service calls FINALLY!  As I said the only reason why Elisah called is because I have NOT LED UP and have been emailing and calling and persisting and insisting.  And to make this CLEAR.... you guys have breached the contract by NOT delivering my job DONE... COMPLETED. 
 
Elisah tell me she's going to assign another LOGO DESIGNER to do the work.   HUH?? wHY??   Just to keep giving me the run around?  I kept calling ... SO read the customer log...I specifically asked to speak to the Qaulity Control management or the CEO ... which I know that would never happen. 
 
By the way Elisah, said that she's paid very well and is really good at what she does so there's not need for me to "bother" the CEO or the QC manager.   And she added that she's as high as I'll get and that all my emails are being monitered to the CEO and QCA people.  I find that totally deceitful as I know my emails came back as you all can see "fatal errors" "unknown host" undeliverable. 
 
As I put it with Elisah, "have your QC manager call me".   I then receive an email from Matt Nelson Quality Control Administrator yesterday the 10th 4:29 pm LOOK AT THAT..   Are you all reading this..????    And you're asking me why am I saying there's been NO COMMUNICATION?  That's how this entire dealing with your company has been... a CLEAR MOCKERY TO THE CLIENT.  THIS IS NOT SLANDER OR DEFAMING YOUR COMPANY... THIS IS MY TRUTH THE TRUTH SIRS!  PLEASE BE DESCENT AND MAKE THINGS RIGHT THATS ALL THAT I WANT.
 
Mr. Matt Nelson, QCA had the following to say: Thank you for emailing me. I am happy to see that we can communicate via email and not an online forum. I have instructed Elisa to move forward with your account. She will be sending you a settlement agreement that I believe is fair for you and HIT. If you have any further questions for me, or Elisa, please let us know.

                I wish you well in your future endeavors.

 

Matt Nelson
HIT Web Design

Quality Control Administrator
mnelson@hitwebdesign.com

 
lET'S HOPE THAT "it's fair FOR CAMMIE the CLIENT" SINCE YOU GUYS HAVE BREACHED THE CONTRACT FOR ALL THE REASONS. 
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#2

Contact

AUTHOR: Hit management - (U.S.A.)

Camila, how can you say we didn't have email communication when we did yesterday? As I stated there, you will have further communication today. The fact you posted


multiple times on this forum, and claimed never to have communicated with me will be taken into consideration.
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#3

IT'S AN INSULT TO ONE'S INTELEGENCE!!!

AUTHOR: Camila - (USA)

THAT IS NOT TRUE!  I HAVE SENT EMAILS TO YOU SIR.  BOTH TO YOU AND YOUR QCA DEPARTMENT EXACTLY THE WAY YOU REBUTTALED HERE IN THE FORUM.

 

Please don't add salt to injury....   It's a wonder the BBB and the Attorney General has NOT permanently chased after you to SHUT YOU DOWN!  

 

I'ts a mockery to me and to the people you guys have dooped.  If you care about your company and customer service... why don't you make yourself known?  why? 

 

Your customer service department has given me the run around up to this point..   GIVE ME MY MONEY BACK, MY FILES MY DOMAIN... AND I'LL WALK AWAY...! 

 

 

LIVID in ARIZONA
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#4

QCA CEO real person

AUTHOR: Hit management - (U.S.A.)

I am sorry your email isn't working. I have checked my system and it seems to be functioning just fine, the error could be on your part, or it could be on mine and I just can't find it. I am however receiving emails and the test emails I am sending personally.

Obviously I am willing to work with any customer who asks me to help. If I were ripping you off, or blowing you off, I wouldn't attempt further contact or resolution. I am interested in being fair with every customer who feels they have been mistreated. I attempt to be someone in your corner. In that effort, I continue to try and be fair to every customer and to the company.

Camila, without more information on your account, I don't know which account you are connected to, I am sorry. I don't think this forum is the proper place to post personal information, and I wouldn't recommend you do that. I also do not believe this is the best forum to resolve any concerns. However, my invitation is still open: please contact me personally. You can call the office (I would recommend calling the Customer Service department), or send an email.
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#5

I am so sorry!

AUTHOR: Former employee - (U.S.A.)

Cammie, I am so very sorry for your experience. I know a person like yourself is short on cash and every dollar counts, so this must be devastating to you. Not that HIT, a.k.a Heritage Web Solutions, cares. All they care about is getting your dollar. I could tell you of many unscrupulous things they have done and are continuing to do to their employees, let along their customers!

In your case, with a debit transaction, your bank should be able to help you. If it was done on debit with a visa or MC logo on it, you should still have some kind of recourse through your banking institution. I would call them and see what they can do for you.

After that is done, I suggest you look around for a more legitimate company, and research them thoroughly on this forum and others to see if they have a history of ripping people off and then blowing off their concerns like Heritage does.

For the record, the owners names are Brad Stone, Mark Strong, Leah Young and David Aitken. David Aitken is the current CEO. I don't know what help that is going to be but hopefully it will give you something. You never know, if this comes to their attention, they might have some kind of remorse and offer you your money back. I'll be hoping for you that they do.
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#6

NO SUCH EMAIL ADDRESS TO THE CEO OR QCA DEPT

AUTHOR: Camila - (USA)

QCA@hitwebdesign.com or CEO@hitwebdesign.com .
 
I followed up with the so called QCA and the CEO "personal email" addresses exactly  as they have asked me to do on their rebuttal marked "RESOLUTION" Both emails came back to me unable to deliver to sender for the following reasons below.  HIT ... if you are reading this look at why I'm SO upset at the run around and the mockery to the customers.  
 
I am copying and pasting onto this rebuttal the proof of my email specifically addressed to your CEO and QCA along with my complaint and a possibly resolution.  However, your company does NOT care and is a fraud! 
 
You took over $1100 from my account I want you to RESOLVE THESE ISSUES or I will have no choice but, to follow through with BBB and the Attorney General. 
 
To FORMER employee "humbly"... it was a debit transaction...  I'm a single mom and every ounce of effort, hope and monetary sacrifice has been put into having "HIT" transform my dream into a horrible nightmare of which I cannot wake from.  I'm so devastated by their unscrupulous and dishonest behavior to con and deceive their customers.   Please advice:
 
 
 
Your e-mail is being returned to you because there was a problem with its delivery.  The address which was undeliverable is listed in the section labeled: "----- The following addresses had permanent fatal errors -----". The reason your mail is being returned to you is listed in the section labeled: "----- Transcript of Session Follows -----".
 
----- The following addresses had permanent fatal errors ----- <QCA@hitwebdesign.com  ceohitwebdesign.com>     (reason: 550 Host unknown)    ----- Transcript of session follows ----- 550 5.1.2 <QCA@hitwebdesign.comceohitwebdesign.com>... Host unknown (Name server: hitwebdesign.comceohitwebdesign.com.: host not found
 
THE FOLLOWING EMAIL WENT OUT TO THESE PHONEY EMAIL ADDRESSES POSTED BY HIT.  
Sir/s:
 
I am writing to you to find out what can be done about the issues that I have brought so many times to the attention of HIT web employees and your CEO and QC department.
 
What can you do to make it right for me as a customer.  Give me your thoughts on your "resolution:
 
It's only fair that you give me what I paid for.
 

FIVE PAGES TO MY WEBSITE INSTEAD OF THREE
HOSTESSING FEE CHARGED FOR ***9.98 ONLY AND AFTER THE LOGO IS COMPLETE
MY LOGO THAT I PAID FOR DONE AND COMPLETED TO MY SATISFACTION AND ASAP
COMPLETE RIGHTS TO WALK AWAY WITH MY DOMAIN NAME/WEBSITE AFTER THE TERM OF A YEAR
TO INCLUDE FOR THE ***9.98 HOSTESSING FEE THE FOLLOWING: WTD ($39.99 per month) - This is a program that guarantees 250 clicks per year. What this does is put you on the sponsored list that you see when doing a search on the search engines. Normally it can be seen either in a cream color towards the top or as boxes to the right hand side. This all depends on how the search engines have setup their layout.
I was sold and promised a site for $640 that's it not a dime more.  Which would have included 5 pages to my web site not three.  I am going to give you an opportunity to show me that "customers service" matters to you.
 
I will be saving all these emails as I feel that I've been treated very dishonestly and poorly.
 
Thank you,
 
Cammie
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#7

How To Get Your Money Back From Hit Web Design

AUTHOR: Former employee - (U.S.A.)

I humbly suggest you file a charge back with your credit card company. There is honestly no other way you're going to get your money back or satisfaction from this company.

As for writing anything to the CEO for satisfaction - he never sees it. It is deceptive to offer a CEO email address and not have it go to the CEO - this 'quality' control person is the only one seeing your email.

 This qc person is intimating that this dissatisfied customer is someone who will not work with them. What audacity! Not to mention this qc  'manager' can't spell their own name right. HIT WED Design? I thought it was HIT WEB design.

They can't spell their own name but somehow they're going to provide you with a quality product.
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#8

Reolution to Complaints

AUTHOR: Hit management - (U.S.A.)

If any customer truly seeks a resolution, I am more than happy to work with them. There are customers, no matter how we try, are unhappy and refuse to work with HIT to find a resolution. Murphy said it best when he said, "If you try to please all the people all the time, someone won't like it."
Again, I offer my help.



If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com.


My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.


Warmest Regards,


Quality Control Administrator

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#9

QC DEPT REBUTTAL TO MY MANY ISSUES IS "GENERIC" AND A BRUSH OFF

AUTHOR: Camila - (USA)

I'M NOT HAPPY AT ALL ABOUT THE ALL TO "SURFACE" REPLY.  BRUSHING LIGHTLY OVER MY ISSUES IS NOT 'CUSTOMER SERVICE" AND YOUR COMPANY CARING ABOUT THE CUSTOMER.

How about addressing every issue such as why was a sold and promised a 5 page website and endless "store" pages along with logo for $640 and your company charged me over $1100.  Why has no one returned any of my calls to address these issues. 

As far as my domain showing up on all the browsers etc., that was too a "part" of the services.  I was never told or explained before I chose to go with your company that for my domain site to hit all the browsers immediately I was to pay even more money. 

I also, am still waiting for the second logo designer to come up with something worthy of my money.  All these complaints and issues are not of a 'difficult customer" they are not of a "displeased customer".  They are of a legitimate nature and nothing more.   I 100% disagree that your company has done evrerything to satisfy my issues.  This is why I'm here.  If your CEO OR QC department really exist please call me and make a difference in addressing these issues. 

I also, want to update your company on what has transpired from my last voice conversation with one of your employees.  I had inquired about cutting my losses and walkign away with my domain/website.  At the very least I thought that was possible and of course this young lady informed me that I would need to pay 1year of hostessing to fullfil my contractual obligations or otherwise, they have every right to sell and/or keep my website/domain.  And that I would not receive any money back EVER.  It's been 2-1/2 months NOT three. 

This young lady explained to me that as a customer/s we have to allow HIT to work on getting what the customer wants for up to three months according to their "TOS" and that it had nothing to do with getting ones money back within those three months.  I was told differently from the very beginning.  I was told that i had up to three months to ask for a full refund. 

In knowledge of what I was told I have decided that it is NOT fair that HIT keeps my money and my website/domain.  It just is NOT fair.  So, I told them to continue my monthly hostessing fee until further notice.  And that the hostessing fee should NOT start UNTIL the logo is finished and accepted by me. 

In addition, THIS young lady  went on to say that they (HIT) will try to help by restoring my cancellation EVEN though I had filled complaints against their company.  And going forward they would finish my logo.   but, in the same breath told me that they're not promissing that they will be able to let me walk away with my website/domain EVEN after having no choice in paying the hostesing fee for a year.  I DONT' think this is right.  Pleaes advice. 

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#10

Heritage values all of its clients

AUTHOR: Hit management - (U.S.A.)

It is in our best interest to work with customers who have complaints in order to reach a reasonable and fair resolution and establish a long term business relationship. One of the core values of HIT Web Design is to demonstrate our respect and commitment to all of our clients. In most cases, Heritage goes beyond what is fair for the company to satisfy a displeased client.


In regards to this situation: HIT has no control of search engines. HIT is a web development company and helps sites become recognized on search engines. However it is left to the search engine where they choose to rank your site.

 

While HIT is committed to establish long-term business relationships with each of our clients, there is no such thing as a complaint-free company. Research any large company and you will find complaints posted about them on the Internet. No matter the efforts we put in, some customers will not come to a peaceful agreement. We are more than willing to work with customers, but can't please those customers who work against us.

 

Let me know about any concerns you may have and I will do my utmost to make sure you are satisfied. If you have a specific complaint or concern, please communicate directly with me at QCA@hitwebdesign.com or CEO@hitwebdesign.com.

My personal promise to you is that HIT Wed Design will be completely fair and equitable with you.

Warmest Regards,

Quality Control Administrator

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