ED Magedson – Founder
email@example.com North Moonriver Drive provo, Utah United States of America
I am livid at HIT WEB DESIGN formerly known as Heritage Web Solutions. I have a small dog breeding business s and somehow they contacted me to sell their services. After viewing them on financial Report through their web site I remembered thinking to myself how bad can they be. Why surely this must be an integral and honest company.
My story goes like this. A sales man by the name of David Thompson called me Hit web Design to sell me their services. He was very persistant even after I told him that it was not in my budget at this time. Finally, he sold me into a package as he put it its a custom site, not a template, to include five (5) pages, infinite pages for your store so that you can introduce your products and we will link your website to all the search engines and get you on the first page of all the browsers MSN, YAHOO, GOOGLE and so forth. And Ill even throw in the logo ALL for $640.00 with a $9.98 monthly hosting fee.
By the way , I have tried to make contact with this salesman to confront him about why he lied to me. But, he never called me back. I left endless messages and after 300 emails to these people I am totally convinced that they are a FRAUD. This salesman told me that it was a smoking deal and that the site would be up and running in two weeks.
Sadly enough, that was not the case. This company is the worst nightmare Ive come across. As of June 10 of 2009 till now September 1, 2009 the site is nowhere near finished. Ive gotten nothing but the run around. The site went live a couple of days ago so they say. After so much aggravations and endless time spent gathering pictures, colors, links, and information for them. And what it has cost me out of pocket its criminal what they get away with. I tried looking up my domain name and it does NOT come up on any of the search engines.
I called Hit Web design to ask wheres my domain on any of the sites? And no one has an answer talk to your account manager. Oh, I;m sorry hes in a meeting, Im sorry hes not available to speak to you we ll assign another account manager, hell call you back etc., When I asked to speak to their higher ups it was all excuses and more run around because you never get them nor do they call you back. They all pass the buck to kill the customers time in hopes that you give up.
They assign different people to do the separate things to your website so they say. Which makes it very confusing to the customer. I wonder if some of these so called designers freelance for this company working out of their homes. They are clueless to what needs to be done even though you repeat it in emails in voice conversations to them over and over again. All of the pictures of my pups for sale and adult dogs (30 in total) with the descriptions for each puppy/adult that was sent to them within the very first week was lost. They had me send it again, and again, and again, its a joke!
I had a horrible experience with each of them from the account manager Steve Peterson to the customer service rep Emily Marble, who was as clueless and vague. And everyone in between.
The logo designer was another ridiculous pass time and waste of my money. Im on my second logo designer who just like the other one has taken their sweet time to respond or never respond at all. First of all they tell you, the customer to send them pictures, links the verbiage the font of what you want for a logo. This to me is totally weird since they are supposed to be designers professionals in their field. Guess what? They return the same pics and ideas I sent to them originally. And when you question them about it they tell you they enhanced it and thats their finished product. My 8 year old could come up with something original by far more creative and professional. Thats how its been since day one. Its a mockery to the customer.
The emails that went back and forth to these so called professionals were copied to their higher ups and the so called manager that oversees their work by the name of Lance Card who never even bothered to call me back to address any of these issues.
They bate you and then switch the game on you and if you give them your account number they overcharge you and you cant get your money back Its going on three months and no real live website.
I found out just a day or two ago when I finally made contact with yet another person in their company by the name of Michael Ferguson through email that I have to pay extra for marketing on the different search engines. He also told me that it may take 6 to 8 weeks before my domain even hits the search engines but certainly not where I can be seen to sell my product.
Michael and Ben then tried to up sell other services so that I can possibly be found. He quoted me $100 for #1 SEO urls make my store search friendly; #2 WTD FOR $39.99 guarantees $250 clicks a year; #3 $220 for site map a virtual map of our site information.
They are forever upselling the customer with things that they originally promised and never included. I have no faith in this company at all. My website was to be a very simple but elegant website made up of 5 pages. Its only three pages of which I provided everything as if I had been the designer. They wouldnt even clean up the pictures and put them on my site as is. Luckily I found a one descent person Bonnie Meyer a designer who was able to work with me. But, its been a horrible experience.I would like for them to refund all my money or at the very least walk away with what has been completed and have my website hosted by someone entirely different with integrity. Please advice as what I can do to help myself in this mess that Im in. Any advice?
This report was posted on Ripoff Report on 09/01/2009 10:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/ceohitwebdesigncom/provo-Utah-84604/ceohitwebdesigncom-HERITAGE-SOLUTIONS-HERITAGE-WEB-SOLUTIONS-HERITAGE-INTERNET-TE-488207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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