Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1253073

Complaint Review: CertaPro Painters of Gilbert/Queen Creek, AZ - Gilbert Arizona

  • Submitted:
  • Updated:
  • Reported By: JUnderhill — Gilbert Arizona USA
  • Author Confirmed What's this?
  • Why?
  • CertaPro Painters of Gilbert/Queen Creek, AZ 2487 S. Gilbert Road suite 106-244 Gilbert, Arizona USA

CertaPro Painters of Gilbert/Queen Creek, Arizona Randy Bressler, Irma Bressler This Company Will Bring DRUGS into Your Home!!! Gilbert Arizona

*REBUTTAL Owner of company: Conclusion

*Author of original report: There Won't Be a Next Time

*General Comment: Next time........

*Author of original report: No Proof huh??

*REBUTTAL Owner of company: No Proof

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 We hired Randy & Irma Bressler's CertaPro franchise in February 2015 to paint the interior of our brand new home which was finished being built in early August. They started the job on 8/13/2015 and told us they would complete the job in FOUR days. Prior to starting that morning, I was introduced to his team of four painters in my driveway and was assured by Mr. Bressler that my home was in good hands and that his team would treat our brand new home with care and respect. After a full day of painting on day 1, they were only able to complete two small bedrooms! This is because his team was very inexperienced and the supervisor had to fix all the shoddy lines and screw ups from the other painters. On Day 2, one of their newer painters decided it was okay to roll a joint in my downstairs bathroom. I was informed of this by the supervisor and went down to the bathroom immediately. Before I got down my stairs, I could smell the stench of weed. I have three young children and they think it's okay to have drugs around them? We are a drug-free home . Who in their right mind does this?! After smelling/seeing this for myself I immediately contacted Randy and told him he needed to get to my house ASAP and that his painters needed to leave my home. When Randy arrived, he pretty much accused me of lying, even though his supervisor witnessed the smell. He became aggressive and hostile with me when I said I would not be paying the contracted price due to the fact his guy whom he hired, had endangered my children. He has done nothing to fix the situation. In addition to his drug using employee, they got paint all over our brand new carpet and are trying to pin it on our builder. The carpet was perfect prior to these idiots entering our home. Randy will not accept responsibility for anything and only wants $$$$ his customer service skills are the worst and he should not be running a business. He has tried to get us to sign a non-disclosure so people won't know about this but we refused. Everyone needs to be warned about this company and these horrible people. We were so excited to have a brand new home and they ruined it for us. We regret ever hiring these people and wish we would have looked around for some real professionals.

This report was posted on Ripoff Report on 09/04/2015 11:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/certapro-painters-of-gilbertqueen-creek-az/gilbert-arizona-85295/certapro-painters-of-gilbertqueen-creek-arizona-randy-bressler-irma-bressler-this-comp-1253073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
2Employee/Owner

#5 REBUTTAL Owner of company

Conclusion

AUTHOR: Randy - (USA)

POSTED: Monday, June 27, 2016

Jerry Underhill and Magen Underhill filed a complaint with the Registrar of Contractors (ROC), an independent licensing and investigative state agency.  Prior to the inspection, Mr. Jerry Underhill. “offered” to settle the matter and cancel the inspection if we would pay him $500.  Needless to say, since Jerry Underhill and Magen Underhill  still owe $1000 for the painting, his offer was refused.  During the inspection, the ROC investigator found 2 spots in the entire home that needed a touch up, which would take all of 30 minutes to address.  As to the paint “all over the carpet on our stairs”, the investigator found 1 drop of WHITE paint, approximately ½”x ¼”.  This is the same color that was on their walls and ceilings before we started.  We offered 9 different times to take care of the minor touch ups in the report, yet each request was denied or ignored.  The ROC scheduled 2 additional inspections, and BOTH times Jerry Underhill & Magen Underhill. was either not home or did not answer the door.  Finally, a hearing was scheduled and once again, neither Jerry Underhill nor Magen Underhill showed up.  The court recommended that the complaint be dismissed and the Registrar accepted it.

Respond to this report!
What's this?

#4 Author of original report

There Won't Be a Next Time

AUTHOR: - ()

POSTED: Wednesday, December 23, 2015

 You are right we should have called the police, but there will not be a next time. I would never let these d****e bags back in my home. Randy Bressler and his clan of idiots can smoke joints elsewhere.

Respond to this report!
What's this?

#3 General Comment

Next time........

AUTHOR: Adolph - (USA)

POSTED: Wednesday, December 23, 2015

...call the cops. They sure as hell are perceptive of the smell of marijuana.

That would've been interesting.

Respond to this report!
What's this?

#2 Author of original report

No Proof huh??

AUTHOR: - ()

POSTED: Friday, September 11, 2015

 Your supervisor Bill coming and grabbing me from my upstairs bedroom to inform me that one of the crew (Junior) had weed in my bathroom is all the proof needed. The smell is proof enough. Need more proof? How about the confession Junior gave to Bill as Bill drive him home since you are too cheap to do it yourself? Bill told us the next day that Junior had rolled a blunt in the bathroom and then discarded it in the dumpster in the empty lot two houses down. How do you hire somebody without reliable transportation in the first place?! Probably because you are super desperate for employees since nobody would want to work for somebody like you. Why dont you just accept responsibility for this? It was your employee and he did bring drugs into our home. And we haven't paid yet?! Really?? You never received a certified letter with a cashiers check for $2900?? So you hire drug users/dealers and lie? Even more reason not to hire this company. Liars and Druggies.

Respond to this report!
What's this?

#1 REBUTTAL Owner of company

No Proof

AUTHOR: Randy - (USA)

POSTED: Friday, September 11, 2015

It is unfortunate that for whatever the reasons, the Underhills did not have a good experience like thousands of our customers have had and will have in the future.

I will to try and clear up the inaccuracies.  3 members of the team all have over 10 years of painting experience and the 4th less than a year.  The reason that only 2 bedrooms were complete on the first day is because the Underhills changed the color of the other rooms that were completed, requiring them to be repainted.

As to the allegation of drugs, we are a drug free work place and shared the same thought as the Underhiills, “who in their right mind would do something like that”.  It just didn’t make any sense.  Unlike the Underhills, we were not prepared to accuse and convict without facts.  I asked Mr. Underhill multiple times if he saw any drugs and each time he told me NO.  How he can state now he saw them is beyond me.  Since Mrs. Underhill was not home at the time, there was no reason to ask her.  Since no drugs were seen or found, we took the next step, having the employees take a drug test within 24 hours of the allegation and the results were negative, no drug usage.  I spoke with the Gilbert Police Department and was told that they would not send out an officer based on what someone thought was the smell of marijuana, and with the results of the drug tests being negative, they stated that it was probably a misunderstanding. 

I never realized  that backing away from someone and trying to get the door while Jerry Underhill was unleashing a profanity laced tirade at me with both his hands in fists and walking towards me that I would be considered being aggressive.    

There were never any problems with the work until we asked for payment, which, to date, the Underhills have not paid.

We have tried over the last few weeks to work with Jerry and Magen Underhill to solve this issue as they have continually cyber bullied us and our company.  We haven’t been able to settle this issue because Jerry Underhill doesn’t want to be held accountable if he should continue with his cyber bullying campaign

As any business owner knows, when you do work for a lot of customers, you will run into that one.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now