- Report: #1119351
Report - Rebuttal - Arbitrate
Complaint Review: Certegy
CertegyTampa, Florida USA
Certegy Walmarts Check Cashing Secondary Verification Service Denied my Educational Stipend because I didn't cash checks at Walmart often enough. Tampa Florida
*Consumer Comment: Yes walmart thinks they are being smart treating customers this way but in reality they are screwing themselves over but they think their screwing you over
*Consumer Comment: Checks
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For many years, I have cashed checks of many amounts of money at Walmart. Never once have I had a problem. Sometiimes the amount would be 300 bucks and other times it was 1700 bucks. I would go in, get some cash and the rest placed on my Walmart issued pre-paid Visa card. It comes from me getting an educational stiped for school and living expenses. Well, on Satuday Janurary 25th I went in like I usually do. The gentalman at the counter scanned the check and said it had been rejected. This check mind you came from the University of Phoenix and I know they had the money to cover it. This was a store I had been too many times before. So he said that I could call Certegy. They are the ones who verify their checks for them.
That scares me that a big giant like Walmart would have to use a secondary comapny. Anyway, I called them up. I gave them all my information and what had happened. They checked to see and told me this. The reason my check is being rejected is because that they frequancy I cash checks and the amount (which the check amount was 1078$) was a little high for my normal. Mind you, I have cashed checks at Walmart for 1700$ before and never had trouble. The lady on the other end said that I had no negativity against me, the check was good, and I was identified as who I am, yet their computer database said since I am not their all the time to cash a check that I am denied. Does that make sense to you. They made me feel like I was a theif. They even saw that in the previous months that I had cashed checks of around 700$, 650$, but said since it has been a couple of months they wont cash it and sorry for the inconveince.
I had to go somewhere else to get the check cashed and it cost me 50$. This money was for me to get a new laptop for school since my old one is dead. I was buying it from Walmart. Now, in a couple of weeks I get a bigger check from the school. They did not seem to care that they are losing Walmart money because I will never be going to them again. I am not going to goto a store that uses a company like this. The company said the check was good, I was good, but since I am not a frequent customer, they don't want my business. And the only response I kept getting was "Sorry for the inconvience but its what our computer says so too bad." Well, tooo bad for Walmart since I will never be shopping with them again. I got my prescritions from them every month as well which was 3,000$ a month, then all my groceries, and a lot of other things. Now, Walmart will never get me back again.
This report was posted on Ripoff Report on 01/29/2014 01:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Certegy/Tampa-Florida-33630/Certegy-Walmarts-Check-Cashing-Secondary-Verification-Service-Denied-my-Educational-Stipe-1119351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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