- Report: #555663
Report - Rebuttal - Arbitrate
Complaint Review: certified acai
certified acaiInternet United States of America
certified acai Trislim Diet, Paradgm Green Tea, Colon Cure Charged $266 on credit card without permission internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
*UPDATE Employee: Resolution
About the end of November, 2009, I decided to purchase a free trial offer of acai berry and colon cure. The price was shipping only of $5.95 and $2.95 respectively. When reviewing the site it was not obvious that this was a membership that you were signing up for. There is nothing very visible on the website that you are paying for monthly shipments of the product at $74.90 per month. The print is very small and unnoticeable at the bottom of the page.
It wasn't until the first part of December 2009 that I was charged $88.55 for 1000 Paradgm Green Tea, $87.77 for Tri-Slim. Then about a week later, I was charged $24.95 and $64.95 for Certified Acai. The total amount of charges were $266.22. This did not include the membership to Live Lean for Life membership of $21.95. This brings the total to $288.17, not including the $5.95 and $2.95 for the shipping and handling for the free trial bottles. If you add those amounts, it comes to $297.07 in charges to my credit card.
I called my credit card company after the first two charges at the beginning of December 2009 and told them I wanted to dispute these amounts. They said they would send me a form and got it in the mail. I did not get the form completed, and actually could not remember where I filed it. By this time, there were three additional charges that needed to be dealt with.
I tried to call the companies to get these charges reversed and got no where. They basically said that the charges stand. As for the live lean for life membership, I had to argue with the rep and then the supervisor to get this charge removed. Finally, the said they would do that. Then I called my credit card company again regarding sending me a new form. The woman that I spoke with said that they are familiar with these companies charging accounts with out express permission, and said she would have the four charges reversed. I have not checked to see if the Live Lean for Life have completed there credit, but if it isn't done, then I will call my credit card to see about that charge as well.
The good news is that my credit card company reversed the four charges for $266.22 along with any finance charges for these charges. Additionally, they have blocked these vendors from charging my acct again.
My suggestion is that if you want a good product to use that has acai berry in it or a good colon cleans, go to reputable websites that sell health products like Puritan Pride or Vitacost.
I was fortunate that I did not have to pay nearly $300 for two bottles that were supposed to be a free trial. I only got one other shipment with one bottle in it, but refused it. I never got any of the other products. Buyer beware!!!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
This report was posted on Ripoff Report on 01/16/2010 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/certified-acai/internet/certified-acai-Trislim-Diet-Paradgm-Green-Tea-Colon-Cure-Charged-266-on-credit-card-wit-555663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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