• Report: #832817

Complaint Review: CExchange, LLC.

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  • Submitted: Thu, February 02, 2012
  • Updated: Thu, February 02, 2012

  • Reported By: JWilson — San Antonio Texas United States of America
CExchange, LLC.
1100 Venture Ct. Carrollton, Texas United States of America

CExchange, LLC. eBay ID: alltechwholesale ~ Deceptive4 Trade + Theft by Credit Card Carrollton, Texas

*UPDATE Employee: AllTechWholesale side

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( eBay ID: 310369163908 ) $74.39

CExchange, LLC., 1100 Venture Ct.  Ste. 120, Carrollton, TX 75006
- eBay ID: alltechwholesale
- http://cexchange.com
- (800) 351-6864

COMPLAINANT:
eBay: JEFFWILSON2012
PayPal: TEXSURANCELX@YAHOO.COM
Jeff Wilson, 16240 San Pedro Ave, Lot 72, San Antonio, TX 78232-3002, USA


This company sold me a Dell Tower on eBay in which the DVD-RW is defective. When I brought this to their attention rather than just replace the DVD from another tower someone returned like I suggested, they just sent me a message stating they had refunded my money.

That was fine by me because I've already bought ( on eBay using PayPal ) a 1 gig video card and a 10/1000 nic card for this computer. So aside from the 30.00 shipping, I'd also be dis-positioned the cost of these components.

So the next day comes and still I see no return of funds to my account, so I contacted CExchange,
LLC, aka: alltechwholesale and they responded that they had just verified and in fact they had made the refund, and tried to validate this claim with the following number: 1VC20595YM1303822

Well I called PayPal and their representative told me that this number IS NOT a refund confirmation
or anything of the sort, it is a number the seller uses to put a HOLD on a buyers money. The Seller
Flat out Lied to me Twice. And now after all this time and deception, I am sitting here filing these
complaints rather than caring for my family and I'm no closer to being returned to where I was
before this company damaged my position.

* THIS COMPANY IS ENGAGED IN DECEPTIVE TRADE AND THEFT BY CREDIT CARD.

This is the whole truth, thank you for your support & swift investigation to hopefully shut these crooks down.

Sincerely,
JWilson


At this point I need a full refund, I am not going to sell the 1 gig video card and 10/1000 Nic card just because these people a SCAMMERS.

I'll send the computer back if they pay for the Video Card, Nic card ( about 60.00 - bought for this computer ) plus the return shipping for 30.00 plus the refund of $74.39. So if they want to refund me 164.39 ( all verifiable in Paypal ), to say nothing of my time or the distress they have put me under, well then I'll return the computer and begin the search for another computer, yet another disposition as result of doing business with the unscrupulous "business."

Short of that they need to refund my 74.39 which at this point they have stolen electronically.

This report was posted on Ripoff Report on 02/02/2012 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/CExchange-LLC/Carrollton-Texas-75006/CExchange-LLC-eBay-ID-alltechwholesale-Deceptive4-Trade-Theft-by-Credit-Card-Carrol-832817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

AllTechWholesale side

AUTHOR: alltechwholesale - (United States of America)

When we were contacted by the Mr. Wilson,  we offered him a full refund.   We provided  him a prepaid FedEx shipping label to return item to us for FULL refund. Mr. Wilson opened a Pay Pal dispute, which placed the funds immediately on hold.  The Pay Pal dispute was answered and we stated that we would grant him a full refund upon receiving the item at our facility.  Since the funds were placed on hold by Pay Pal , this shows as a payment reversal in our system.   We have not received the item back at our facility as of today, however we want to come to a resolution with Mr. Wilson.  We have issued a full refund to his Pay Pal account for the original purchase price including shipping charges- $74.39.  Mr. Wilson
has been provided this information via email along with the Pay Pal refund unique transaction ID. 
 
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