SPECIAL UPDATE: May 17 2012: Chandler Hill Partners remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Chandler Hill Partners is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
To date, Chandler Hill Partners has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Chandler Hill Partners has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Chandler Hill Partners remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at email@example.com
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.Read more about Chandler Hills commitment to customer satisfaction Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Chandler Hill, Sterling Hightower Rip-offs! Sales presentation - career advancement services that amount to a resume for $7400. Dallas Texas
Chandler Hill, is a fraud. The company Chandler Hill has operated under the name Sterling Hightower (Sarah Hightower is the owner) and for the last few months - Chandler Hill. The compay's roots are in web based database search engines sold to other "recruiting" firms.
Chandler Hill pitch includes the following:
1) Brochure touting 44 Chandler Hill Offices -
less than 10 offices are in operation
2) Consultant implies urgency to sign on today to place you with the SR. CAMPAIGN MANAGER citing a personality match - in truth, most offices have only one Campaign Manager.
3) Hard sell on getting client in front of Decision Makers - in fact, no evidence of an outreach to companies at all
4) cLIENT WILL BE TOLD THAT IT WILL TAKE 3 MONTHS TO BE READY TO "WIN THE INTERVIEW" - the reality is that it takes three months for you to pay the total contract amount - before there is any sense of urgency to help you find a new position.
5) A free career assessment - an unqualified sales consultant looks at your resume and gives you reasons why you can't succeed in a career search alone
They Call It - IDENTIFYING THE PAIN, yes the PAIN
6) Chandler Hill claims to be selective in who they take on as a client. In fact, if you have a pulse and can pay a fee of $5,000 - $10,000 you meet their qualifications to be a client.
The reality is that Chandler Hill has 3 basic "FEE STRUCTURES" that are presented in the second meeting based on what the sales consultant thinks the client can pay. They will accept multiple credit card charges and will spread the payments over 3 months with over 50% paid in the first installment. And if you look like a real sucker, they will tack on a final payment 90 days after you accept the position if the client is satisfied with his/her choice to accept the position.
The rub is that the actual service provided is a video taped mock interview, resume revision, web search engine account to do your own company research on the web....
QUESTIONS TO ASK Chandler Hill:
1 - Names and phone numbers of any clients they have found new careers for in the last 60 days...none.
2 - How is the service that you provide different than
3 - Since the only tangable service provided is a web search engine, ask how long it has been operational in the current revision level & down-time....2 months & frequent.
4 - Can I meet the Sr. Campaign Mgr and other campaign
managers? ...if there is more than one the answer will be yes but they will be unavailable... with a client.
5 - If they have such great resources to deliver DECISION MAKERS why don't they charge companies 1/2 the fee, reducing their cost 200%-400% and charge the employee 1/2 the fee...
NO RELATIONSHIPS WITH EMPLOYERS
I spoke with a sales consultant that confirmed the unethical practices endorsed by the company and I was shown a training manual that is the slickest piece of fiction I have seen.