- Report: #1112644
Report - Rebuttal - Arbitrate
Complaint Review: Channel Advisor
Channel Advisor2701 Aerial Center Parkway Morrisville, North Carolina USA
Channel Advisor ChannelAdvisor.com ChannelAdvisor No Phone Customer Support Available only email support with 24-48 hr. answer time. Good luck managing a business this way. Morrisville North Carolina
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I called their sales team and told them that I needed a company that had 24hr phone customer support. The salesman said that they had the best customer support in the industry. (Bullshi+) Once I had paid $1875 for my first month and access to just sell on Amazon alone as well as a 6 month contract, the girl I had schedulled a training apointment with never called me at the time we had appointed because it was apparently my job to call her. Yeah thats right the company I am paying wants me to call them when we have an appointment. (Crazy) I did all the things she told me to do then there was a problem with their site not uploading the Main inventory file we needed to get started. I then called the company and was told that there is no phone support at all only email support and that I had to corespond through email. So I did that, then found out they have up to 48 hrs to respond meanwhile I have paid them $125 over the 2 days for them to "get back to me" with a huge email with all kind of instructions on what to do in their system that would take me another 2 days to figure the h*** out (costing me another $125 for me to do the work that their system is "supposed" to alleviate. [continued below]....
John from One World Sales
This report was posted on Ripoff Report on 01/03/2014 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Channel-Advisor/Morrisville-North-Carolina-27560/Channel-Advisor-ChannelAdvisorcom-ChannelAdvisor-No-Phone-Customer-Support-Available-onl-1112644. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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