- Report: #1088111
Report - Rebuttal - Arbitrate
Complaint Review: channeladvisor.com
channeladvisor.com32 NE 45th place, suite 306 , seattle, WA 98105 seattle, Washington USA
channeladvisor.com ChannelAdvisor CorporationCA washington LLC(“CA”) A Delaware LLC with principal officers at 32 NE totally bluffed by their fraudulent advertisement and commitment which in really they are not capable of seattle Washington
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I signed a contract with a company named as channeladvisor.com on aug 13-2013. i was supposed tobe introdueced by their service on aug15 in a phone call. within 2 minutes of this phone call i realized that their service is not going to help me as i was misrepresented over the phone about this service and i depended on the phone conversation with sales rep and their adverisement flyer which clearly says they automate the order fullfilment process. also, there were never any demo of there service given to me before signing the contract and wheni asked about it the sales rep told me oncei sign the contract there will be an introductory meeting where they will expalin how it works. in the introductory meeting the service provider started expalining the service which clearly was not as advertised or i was told to be given.(order automation) . within 2 mnutes of the meeting i asked about it and the person said they do not do it. I immediatly stopped the meeting and sent a temrination notice. butthey denied. Nowevery month they are chargin me 900 dollars without any service.
I was having difficulty with amazon business due to the reason that i was not able to handle too many orders. so i was looking for a service which will automate the process so that my business with amazon run smooth.the main reason i signed the contract was that the person i spoke over the phone told me they can help me on my small online business at amazon.com by automation service of my orders with my vendors. after i signed the contract and got access to their web , within few minutes i realized what i was offered(phone and in the contract advertisement )is not the service they are providing. they are only doing automation for the inventory not on the ordering process. immediately i wanted to terminate the contract and said i have not started receiving anything and my account setup also was never done. on sept 5 amazon.com suspended my account because of order mismanagement , i informed them that as my business was with amazon and i signed the contract to automate the process of my business with amazon, now it is suspended , therefore even if i want to continue i am unable to proceed. moreover there service is not what i was looking for.
they denied and they are charging every month 900 dollars and 750 dollars for setup fee although no setup was done ad no service was given. I requested multiple times to terminate the contract as i am unable to use there service for 2 reasons, first the service they are offering is not going to help me which i realized when i first got access to their web during a introductory meeting.
second, my account with amazon was suspended 2 weeks after signing the contract and i informed them that my account was opened to use on my amazon business but that is suspended. they proposed that i use different marketplace like sears. i realized it is just waste of time because i do not have a significant business on other market place (sears.com, they proposed ). On sears.com i sold less than 500 dollars in last 8 months total. it does not make any sense to pay 900 dollars a month on this.
After repeated request to terminate the contract initially i closed my credit card then they said it will go to collection no matter i receive their service or not. i was afraid and i uplodaded the card again but requested them to cancel the contract as i am not receiving anything from them. but they keep charging my card and saying they will continue no matter i receive their service or not as i have signed the contract.
i really do not need their service as i found it is useless to me .and i do not want to pay 900 dollars per moth without receiving anything.
I also, told them that it may be they misrepresented to me their service or may be i misunderstood but the point is the service they are offering is not useful to me and i am unable to receive their service. but they continue to threatened me that if i do not pay it will go to collection. because of this i am not closing my credit card.
the conversation date with sales rep before signing the contract are kept, i may get the recorded tape from my cell phone service provider AT&T which i requested if needed for lawsuit.
after signing the contract when i first raised the concern they said they(channeladvisor) will use a third party to offer me what i want. then i asked more explanation, then they said only they can give information of third party who can do this and i have to make all arrangement. my counter argument was if i use a third party for my service then why should i use them(channel advisor) and pay them?
now they are charging me every month for 900 dollars and already chagred me 1650 dollars for first month plus setup fee
This report was posted on Ripoff Report on 09/29/2013 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/channeladvisorcom/seattle-Washington-98105-/channeladvisorcom-ChannelAdvisor-CorporationCA-washington-LLCCA-A-Delaware-LLC-w-1088111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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