- Report: #1063557
Report - Rebuttal - Arbitrate
Complaint Review: Chaparral Motorsports
Chaparral Motorsports555 South H street San Bernardino, California USA
Chaparral Motorsports AKA Chaparral Racing (Jennifer - internet sales manager) Doesn't fix their mistakes and no respect or consideration for customers San Bernardino California
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Back in 5/15/13 I placed an order online for motorcycle riding gear as a birthday present for a friends son who lives in Florida (I live in NJ.... unfortunately). The following week after the order should have arrived (it was supposed to be shipped with free 2-day shipping) I called to check to see how he liked the items only to find out that they never arrived! I called Chaparral to find out what happened and they told me that since the shipping address was different than the billing address they cancelled the order!!! (????) But they never notified me! They said that first time internet orders had to have the same shipping and billing address. I asked them if that was specified on the website - They said "NO". (I later checked and could not find anything regarding this in their policies) I asked if that were the case why did the website even process the transaction? They had no answer for me. I then requested that the order be reprocessed and they said "no problem", that it would be there in a week (??) I replied, "wait a minute, it's ALREADY a week late thanks to someone there screwing up the order. What happened to the free 2-day shipping?" The customer rep said he couldn't authorize it, that he would have to wait for his supervisor to come in. He said he would call me back. Well, he never did. Later in the day (late afternoon/early evening) when it dawned on me that he hadn't called back, I went to their website and signed in to my account. I also called at the same time. By the time the rep got on the phone I saw on the account that the order had been shipped but while talking to him I suddenly noticed that the order had been shipped to ME, not to the kid in Florida!! When I asked what the hell happened I was told that it was Jennifer's decision (the interet sales manager) I asked to speak to her and to make this long story short, she pretty much said "screw you". She changed the shipping address, AGAIN - without checking with me first. When I asked her how she could do that without checking with the customer first, she had no answer. Her only reply was, "What more do you want? I'm shipping it 2-day for free." I asked, "how is it free when I now have to bring the package to UPS myself and foot the bill from NJ to FLorida?" She again had no answer. She could not get it through her head that I DID NOT WANT THE ITEMS. That they were a birthday present for a kid in Florida! She didn't care. She could not grasp the concept that if I had to pay the shipping from NJ to Florida that it was no longer free! And that was not the original deal that they had made with me. When you offer free shipping for purchasing a certain dollar amount and then you end up making me pay for the shipping that negates any benefit I may have gotten by doing business with them in the first place. I demanded that I be reimbursed the shipping charges, that that was the only way the issue could be satisfactorily resolved and she said "NO". She was rude, nasty and condescending. I was completely innocent in this. I placed an order in good faith and it NEVER got shipped, based on some unknown company policy that is not posted anywhere that they DO NOT notify their customers of. I was NEVER notified and after they became aware of their mistake they threw salt in the wound by purposely shipping it to the WRONG address, AGAIN without contacting the customer first! Then pretty much said "take it or leave it". I called several people at the business and although I got a lot of lip service I got no help and was never contacted by the owner. IF that's they kind of business they conduct then they won't be EVER getting a thin dime from me! After I made my feelings known Jennifer said she would send me a 10%off coupon, WHICH she never sent until I raised hell in a subsequent phone call. Doesn't matter, she can shove her coupon up her a*s! IT'll be a cold day in hell I ever do business with them again!! Anyway, I refused the order, disputed the charge with my credit card company and was eventually given a full credit. I placed the SAME order, for slightly LESS money and the kid had his stuff in three days, although NOW TWO WEEKS AFTER HIS BIRTHDAY, thanks to JENNIFER at CHAPARRAL!! She paid for shipping TWICE fro California to NJ and back again and lost the sale in the process. She cost her company about $30 for nothing, just because she didn't want to admit she was wrong. Good job Jennifer, your boss must be very proud to have employees like you. Then again, he never had the decency to do something about it so that says all I need to know about Chaparral. GOOD RIDDANCE!
This report was posted on Ripoff Report on 07/01/2013 10:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chaparral-Motorsports/San-Bernardino-California-92410/Chaparral-Motorsports-AKA-Chaparral-Racing-Jennifer-internet-sales-manager-Doesnt-fi-1063557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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