ED Magedson – Founder
Char BroilP.O. Box 1240 Columbus, Georgia USA
Char Broil Will Not Stnad Behind Their Products Columbus Georgia
Ipurchased one of their 700 Series offset smokers. While assembling it I could not help but notice some manufacturing defects. A dent in the cover and seriously warped cooking grates. I filed a complaint about the grates before ever firing up the smoker and they did replace the grates. I let the dent slide as it would not impact how the thing cooks.
I noticed at the first use that the paint began to blister off the fire box, and I did not immediately complain about it. I live in an area that is in a historic and record breaking drought. It has rained only once at my home side I purchased this smoker. When not in use the smoker was covered with a cover purchased from them.
When I finally got around to complaining about the defective paint job on the fire box it was 5 months after purchase not realizing there was only a 3-month warranty of I would have complained sooner.
Their first attempt to weasel out of replacing the defective manufacturing/painting was to suggest I must have used a petroleum based starter for my charcoals and that produced extreme heat causing the paint to blister. [continued below]....
The immoral response was they were not going to do the right thing and replace the firebox because it was out of warranty and it was only a cosmetic defect.
These people are devoid of honor, integrity or morality.
BUY THEIR PRODUCTS AND BE PREPARED TO BE RIPPED OFF THE SAME WAY I WAS. You will get defective equipment that will likely not perform the way it should and then they will blame you for your lousy products.
This report was posted on Ripoff Report on 12/26/2013 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Char-Broil/Columbus-Georgia-31902-1240/Char-Broil-Will-Not-Stnad-Behind-Their-Products-Columbus-Georgia-1110235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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