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  • Report: #732345

Complaint Review: characters.net

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  • Submitted: Mon, May 23, 2011
  • Updated: Fri, July 08, 2011

  • Reported By: DJ — Wichita Falls Texas United States of America
characters.net
www.characters.net Internet United States of America
  • Phone: (503) 223-3999
  • Web:
  • Category: E-trade

characters.net Character, LLC No payment, no contact Internet

*Author of original report: All issues have been resolves

*Author of original report: No issues now

*Consumer Comment: That's alotta song and dance!

*UPDATE Employee: Update: Customer Received Payment

*Consumer Comment: That looks

*UPDATE Employee: Update: Customer Received Payment

*Consumer Comment: No Image???

*UPDATE Employee: Update: Customer Received Payment

*Consumer Comment: Why couldn't Mr. Flowers

*UPDATE Employee: Update: Customer Received Payment

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I quoted an Everquest account to sell to this company and it came out 170. A week passed and nothing, I then got an email stating the quote had been adjusted to a lower price. I was a wee bit irritated, but I went ahead and took the 40 dollars less and replied to their email in agreement to the new amount.

I checked the status of my order a couple of days later and it says awaiting "my" reply. I've tried doing their online chat, but have only been able to send them a message and always comes back with automated responses.

I did find what I believe is their company profile and called and tried one person there and left a message. I'm providing that information for all below, it goes directly to their webpage. Hopefully they eventually get back to me or I'll keep calling and snail mail is going to be my next move.

Character, Character LLC
1925 NW Overton Street

Portland,
OR 97209-1667

Website: www.character.net



Phone: (503) 223-3999



Credit for that info is manta.com

This report was posted on Ripoff Report on 05/23/2011 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/charactersnet/internet/charactersnet-Character-LLC-No-payment-no-contact-Internet-732345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

All issues have been resolves

AUTHOR: DJ - (United States of America)

I was paid for this submission, and all issues have now been cleared up.
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#2 Author of original report

No issues now

AUTHOR: DJ - (United States of America)


I was paid for this submission, and all issues have now been cleared up.
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#3 Consumer Comment

That's alotta song and dance!

AUTHOR: mr rik - (USA)

I wanna hear it from the horse's mouth.
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#4 UPDATE Employee

Update: Customer Received Payment

AUTHOR: CH Agent - (United States of America)

Mr. Rik,

May I ask why exactly you are inquiring about Mr. Flowers services as well as leaving two word responses in regards to this transaction?

While we are fine with you inquiring if he actually did receive his payment, we're not going to provide an actual PayPal Receipt showing the customers e-mail address unless Mr. Flowers himself provides consent that we can do so to the general public which means that we're required to modify the payment receipt which we did so by removing his e-mail address, the method of payment, and any additional information that is sensitive in regards to this transaction.

If Mr. Flowers was still having issues with his payment, I'm sure he would have taken the time to respond back to this complaint notifying us that he didn't receive the payment. However, he has not so even though he didn't update this report, we have gone ahead and updated this report with all the information we are allowed to provide.

Furthermore, if you want to validate this purchase, feel free to call PayPal and speak with an agent in regards to this transaction and provide them the dollar amount which they can confirm the transaction is a legitimate payment but will be unable to provide you the actual details of the transaction unless you are the actual individual who sent or received the payment.

If you're a new customer that is concerned about doing a transaction with our company, then I'd recommend that you speak with customer service and inform them you'd like to go through our "escrow services" as we're the only company in the MMO Business that will go through an escrow middleman company in order to secure a transaction via PayPal (Escrow.com) or MoneyBookers. For more information on our escrow middleman services, feel free to go to this link.

Please note that this will be our final reply to this past complaint as this issue has now been resolved and documented above.

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#5 Consumer Comment

That looks

AUTHOR: mr rik - (USA)

photoshopped.

Awaiting a response from "Mr. Flowers"...
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#6 UPDATE Employee

Update: Customer Received Payment

AUTHOR: CH Agent - (United States of America)

Attaching proof of payment image again (not sure why RipoffReport didn't attach this on our last post).
There are two ways you can view it.

1). We will try attaching it again below, OR
2). You can click on this link to view the image here of the proof of payment (minus his e-mail which we removed + the method of payment we used).
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#7 Consumer Comment

No Image???

AUTHOR: mr rik - (USA)

Hmmm...
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#8 UPDATE Employee

Update: Customer Received Payment

AUTHOR: CH Agent - (United States of America)

We aren't sure why he didn't update the report but because he didn't, we figured we'd clear up all matters ourselves.

Here is an image below with proof of payment. Due to our privacy policy provisions, we cannot disclose his e-mail address.
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#9 Consumer Comment

Why couldn't Mr. Flowers

AUTHOR: mr rik - (USA)

have told us that?
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#10 UPDATE Employee

Update: Customer Received Payment

AUTHOR: CH Agent - (United States of America)

Dear Donald Flowers,

As noted initially prior to you posting this is that we were a little backed up on submissions this week which will continue to be backed up until tomorrow. However, payment was issued for this account and is documented below.

Your payment transaction is located below.
Payment Sent (Unique Transaction ID # 6V26321208930723U)
Sent to: Donald Flowers (The recipient of this payment is Verified)
Status: Completed

Also the information above is not our company so thus by calling that information you were contacted a company that is not affiliated with ours as we are based in United Kingdom.
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