- Report: #862328
Report - Rebuttal - Arbitrate
Complaint Review: characters.net
characters.netInternet United States of America
characters.net Loot Inc. Never delivers items ordered. Internet
*UPDATE Employee: Customer received refund + free $38 gift code + free account
*Author of original report: After 7 days they send me the character info, and it doesn't work...
*Author of original report: Got contact back from my emails but still no product delivery
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I have used their "Live Chat" feature multiple times to end up at an email form stating they are helping others at this time. After filling out that email form multiple times now all I get sent is an automatic email linking to their FAQ. It would seem no one monitors that email address.
It is now at the 124 hour mark (that's 5 days), when they promise 72 hours. At 7 days if I have not received anything I will be requesting a charge back on my credit card and contacting moneybookers to notify them that characters.net seems to be scamming people. I would suggest to others they have ripped off to do the same.
This report was posted on Ripoff Report on 04/01/2012 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/charactersnet/internet/charactersnet-Loot-Inc-Never-delivers-items-ordered-Internet-862328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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