• Report: #958946

Complaint Review: Charter Communications

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  • Submitted: Tue, October 23, 2012
  • Updated: Tue, October 23, 2012

  • Reported By: Frank Aquilina — SLT California United States of America
Charter Communications
South Lake Tahoe, California United States of America

Charter Communications Charter runs test that shut down their systems, when they don't reboot properly phone service is disrupted . They don't care and will not adjust their bill accordingly South Lake Tahoe, California

*UPDATE Employee: Help with Phone Disruption

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Charter communication phone service is scetchy it goes out way more than it should and there customer service sucks

Frank South Lake Tahoe

This report was posted on Ripoff Report on 10/23/2012 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/South-Lake-Tahoe-California-/Charter-Communications-Charter-runs-test-that-shut-down-their-systems-when-they-dont-re-958946. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Help with Phone Disruption

AUTHOR: Umatter2charter - (USA)

Hello Frank Aquilina,

My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  No one wants to have their phone service disrupted, so I can completely understand your frustrations.  I would like to take a look at your signals to make sure that you will enjoy reliable phone service from this point forward.  I am also more than happy to credit your account for the interruption.  Lastly, if you would like to bring some specific customer service concerns to my attention, I will have them addressed.  Please send an e-mail to Umatter2Charter@chartercom.com with your name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby RipOff Report  Frank Aquilina in the subject line so that I can keep an eye out for the e-mail.

Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.

Looking forward to resolving your concerns,

Abby Catron
Senior Social Media Specialist Charter
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