Charter Communications Charter runs test that shut down their systems, when they don't reboot properly phone service is disrupted . They don't care and will not adjust their bill accordingly South Lake Tahoe, California

Hello Frank Aquilina,

My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  No one wants to have their phone service disrupted, so I can completely understand your frustrations.  I would like to take a look at your signals to make sure that you will enjoy reliable phone service from this point forward.  I am also more than happy to credit your account for the interruption.  Lastly, if you would like to bring some specific customer service concerns to my attention, I will have them addressed.  Please send an e-mail to Umatter2Charter@chartercom.com with your name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby RipOff Report  Frank Aquilina in the subject line so that I can keep an eye out for the e-mail.

Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.

Looking forward to resolving your concerns,

Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com