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Report: #1319792

Complaint Review: Charter Communicatons. - Cincinnati Ohio

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  • Reported By: Dorothy Norman — Haltom City Texas USA
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  • Charter Communicatons. no physical address. P.O. Box Only Cincinnati, Ohio USA

Charter Communicatons. Charter.Spectrum Charter Spectrum Saint Louis, Missouri 63179

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In June of this year, my son, whos address is on this report, called and canceled this service.  This service was in my name as I also lived at this address and paid the bills.  In April my son Jeffery Cox married and asked me to move.  I didn't even think about having this service put in his name and now I wish I had.  Shortly after I moved I got a call from his wife asking me to sign a paper saying that had cancelled this service.  I signed it and sent it back, shortly thereafter she called me and told me I had to have it noterized but she never sent it back.  

When I connected to Charter 6 months later, they said I owed $145.48.  I paid this amount but they never cashed the check. Jeffery and I went up to their local office in Keller, Texas and the lady there pulled a report and it showed nothing owing. So we assumed she knew what she was talking about.  I have attached a copy of the report.  We also took all the equipment back to the store.  About a month or so later, after I moved back to the Fort Worth area and connected with Charter I got a bill for $180.23 for the old address where my son resides.  They had paid $124.31 for the last bill and thought it was all taken care of but after he and I went up the Keller store I got this bill for $180.23.  How they came up with that amount we do not know.  If they had taken he $146.48 I would have paid the $33.95 but I went back to the Keller store and the guy that was there said I would have to call them.  Evidently he did not want to get involved in a mess!!  

I wrote them a letter about this and they still want the $180.23.  Evidently they are charging a disconnect fee like wonderul Verizon charges.  Now they want $180.23 and I am not willing to pay that amount as I already have a new account with them I do not want my account messed up with their mess on Silver Sage Drive.  In between the time that we went up and asked the lady at the Keller store and when I went back they decided to charge the whole thing.  I will be happy to pay these people $33.95 but they want the $180.23 and I want to know what they are basing their charges on.  Did they charge a disconnect fee like Verizon or did they make a mistake at the Keller Store or what in blazes happened? 

Of course you cannot talk with anyone they just want the money and I'm not going to pay it.  Truthfully I do not have the money to pay it as I am on Social Security and by the time I pay all my bills there is nothing left.  I don't have a fairey go monther who can give me that money so I guess they will just have to eat it.  As I said I will pay them $33.95 and call it even if they will quit trying to make me pay them a bunch more that isn't owed.  

If they want to put it on someones credit put it on my sons.  It was at his house and he had the equipment.  I have no idea why he changed companies but he did or his wife did.  Put it in their neme. They should have taken care of all this and there shouldn't have been a disconnect fee as we had Charter for a long time.  I sent them a letter but they just ignored it and turned it over to Sunrise Collection Agency.  I'm very sorry I cannot pay this bill and now I wouldn't pay it if I had the Money!!.  Thry Ripped Us OFF!!  Not Fair.

Thank you, 

This report was posted on Ripoff Report on 07/30/2016 01:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communicatons/cincinnati-ohio-45274-0407/charter-communicatons-charterspectrum-charter-spectrum-saint-louis-missouri-63179-1319792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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