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Report: #815488

Complaint Review: Charter Fitness - Palos Heights Illinois

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  • Reported By: PO''d — Crestwood Illinois United States of America
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  • Charter Fitness 6425 West 127th Street Palos Heights, Illinois United States of America

Charter Fitness Cardinal Fitness Premium Membership is a Total Scam!!! Palos Heights, Illinois

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This place sucks!  I recently signed up as a new member.  In reviewing the so-called perks on their Premium Membership, I saw that I could bring a guest each time I work out.  I was joining online and was concerned that this sounded too good to be true so I called the facility and asked two questions.  I asked if I could bring the same person as my guest every time and received the answer Yes.  My second question was a follow up to that and was can I bring my 14 year old daughter.  Again, the answer was yes.  Today, I went to the club for the first time and was told that my daughter cannot come as my guest because she is not 18 or older.  I was then informed that I should have made her the member and I could have been her guest.  I offered that nobody told me to do that and asked them to just change it to make her the member.  I was told they can't do that.  I asked to speak to a manager and was told that the person I was speaking with was in fact the manager.  I asked to then have the owner call me and she informed me that I will be told the same thing.  She claimed that it is right on the website.  It is NOT.  In several places on the website they note that a Guest can be brought in free, but nowhere does it state that guest must be over 18.  I received 3 pages of terms and conditions of my membership after joining, in those terms and conditions there is a note about my ability to bring a guests, but again, nowhere does it state that my guest must be over 18.  I printed all of this out and brought it to the facility this afternoon and was told again that it is on the website.  I returned home and found a link waaaaaaaaaaaay at the bottom of their website entitled "Rules and Regs".  There is states:   If a guest is between the ages of 12-17, they must have a guardian accompany them and sign the guest waiver."  So still can't figure out why my 14 year old can't come with me.  I hate this place already.

This report was posted on Ripoff Report on 12/29/2011 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-fitness/palos-heights-illinois-60463/charter-fitness-cardinal-fitness-premium-membership-is-a-total-scam-palos-heights-illi-815488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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