- Report: #987167
Report - Rebuttal - Arbitrate
Complaint Review: Charter Internet
Charter InternetNationwide Katy, Texas United States of America
Charter Internet Charter Communications Cheap, Terrible Service, Paying for Services Unrendered Katy, Texas
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explaining the entire dilemma four plus times to different agents. I have spent at least 8 hours on the phone with them. My boyfriend has spent more. I feel like I am talking to a brick wall. They should be paying us for our time, not the other way around. Then they ask us to pay the bills and a fee for sending out so many techs. This is absolutely appalling customer service and service in general. Our internet cuts out constantly. Now they say that it will be another week for the line install when it was scheduled (AGAIN) last week. We have tried everything short of driving to their offices in Spring to complain. We cannot seem to get them to provide proper service and will be switching to Comcast in the near future.
This report was posted on Ripoff Report on 12/26/2012 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Internet/Katy-Texas-/Charter-Internet-Charter-Communications-Cheap-Terrible-Service-Paying-for-Services-Unre-987167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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