I will be short. This is run around world and Chase never listens to what you say. My Mother in law passed away following a stroke in Feb 2005. In March we tried to work with Chase to either assume the lease or dispose of the vehicle. They refuses but yet called us when a payment was not made. We (no legal obligation) made the payments from March 2005 thru April 2006. We wanted to assume the lease and acquire the vehicle. They would not talk to us.
We went to the dealer the car was obtained from. They told us to surrender the vehicle to them or to another Toyota dealer. We did this. Chase told us that Mall of GA Toyota did not exist. They do.
Now i get a letter of repossession. This is crap. We tried to work with Chase and they snubbed us. Now they want to persecute us.
I have written them a letter demanding they back off. I no longer want the vehicle no to do business with them. I have obtained council and ready to go to court if they post a negative item on my wife's credit account (who the letter was addressed to). I am also going to copy the letter to the dealers involved and the FTC.
I am angry.
Today when i called the toll free number i was told i needed to call a west coast office. I did asking for a fax number to send an advanced coy of the letter. They have as now not provided me an address to mail the hard copy or a fax number to send the advanced copy.
I will set up informational pickets at dealers who use Chase telling their customer not use Chase if this issue is not resolved by 7-15-2006.
Flowery Branch, Georgia