• Report: #1090628

Complaint Review: Chase Bank USA

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, October 09, 2013
  • Updated: Wed, October 09, 2013

  • Reported By: crosscountry — San Diego California
Chase Bank USA
Mail Code IL1-6215 Elgin, Illinois USA

Chase Bank USA Chase charged late fee for 53 months in row when account was paid in time Elgin Illinois

*Consumer Comment: You are an adult

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 

I have been contacting Chase for over a year to resolve dispute pertaining to excessive late fee for 53 months in a row on my credit card statement that resulted in charging me over $7619 for debt in which balance was just $1500. It is pertinent to note that after making on-time payments for over seven (7) years on this credit card, the balance remained $1500.

On review of credit card statements, I found that payments were auto deducted by Chase from my checking account each month on due date but statements also still showed a late charge of $39 each months as well (shocking).

After contacting Chase for over a year, I got a reply from Chase that late fee is valid as I missed a payment in April 2007. So Chase decided to charge a late fee every month thereafter even though payments were made in time all the way to November 2011.

Funny thing is that after I discovered the ripp off and closed account, I still got a letter from Chase and it mentioned that it charged me late fee of $39 on charged off a ccount and since it did not provide me statement, it is reversing it. Chase never provided me any statements for any months to begin with. It just shows that this company is not to be trusted with.

Chase executive office justified the late fee and their reasoning was that a single missed payment from April 2007 was never made up and that it was all my fault. It is pertinent to note that I signed up with Chase to deduct minimum payment automatically from my account so Chase was in itself breach of its contract.


This report was posted on Ripoff Report on 10/09/2013 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Bank-USA/Elgin-Illinois-60124/Chase-Bank-USA-Chase-charged-late-fee-for-53-months-in-row-when-account-was-paid-in-time-1090628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Chase Bank USA

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You are an adult

AUTHOR: Robert - ()

 You are an adult(I hope) and as such there is a point and time when YOU must take responsibility for your actions(or shall I say inactions).

If we are to take it as you say and this all goes back to one month where they failed to make a payment, yes that was a mistake. Where you would have a very valid complaint that they shouldn't charge you any penalties for the payment not being taken.  But it does not take away from the fact that you still owe the payment.   So if it took you 1 or even 2 months to discover this...you would have a valid complaint to have the late fees and additional interest waived.  But it doesn't give you a "free pass" to expect the same validity if you wait several months or years.

Regardless of if they are taking payments automatically or not it is still YOUR responsibility to monitor your account(s) to verify that everything is correct, and if something is incorrect to dispute it then..not 53 months..not 48..not 36..not 24..not 12..not even 6 months after the error. 

But a few things just don't add up.  First of all if you had payments being automatically deducted, they will deduct the minimum payment owed..which would have included the missed payment from the month before as well as any fees.  So it should have "self-corrected" itself within a month..if payments were in fact being deducted.   But if the payments weren't deducted you should have realized this by the extra money in your bank account.  The only way I can see that this "MAY" have happened, is if in your automatic payments somehow you entered a "set" amount.  But again in this case it would be your responsibility to verify that the set amount YOU entered was going to cover your minimum payment.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.