• Report: #803210

Complaint Review: chase bank

  • Submitted: Wed, November 30, 2011
  • Updated: Sun, December 11, 2011

  • Reported By: Chris — Colorado Springs Colorado U.S.A.
chase bank
murrietta, California United States of America

chase bank elderly abuse murrietta, California

*Consumer Comment: Advice for Chris

*Consumer Comment: Spell check says.......

*Consumer Comment: I took the advice you posted about using a spell checker...

*Consumer Comment: I recieved a email from these wicked men

*Consumer Comment: "God's Love"....

*Consumer Comment: may be you need professional help my friend

*Consumer Comment: Gods Love [sic]

*Consumer Comment: People do take advantage of the elderly

*Consumer Comment: You guys are pretty young maybe someday

*Consumer Comment: Way to go Robert

*Consumer Comment: Losing track?

*Author of original report: I dont hang out on the internet like some

*Consumer Suggestion: Digging a tunnel to China?

*Author of original report: I have contacted elder abuse about this matter in california

*Author of original report: obviously it contributed sherlock.

*Consumer Comment: Normal pressure hydrocephalus is a neurological disorder in which there is too much cerebrospinal fluid in the ventricles of the brain.

*Consumer Comment: You are wrong again.

*Author of original report: I guess its bank overdraft .com

*Consumer Suggestion: Just wondering....

*Author of original report: I found out todaythat chase did refund some

*Author of original report: up date

*Author of original report: i was wrong she did get some fees backshe just told me.She is muchbetter now.

*Author of original report: she did in fact

*Consumer Comment: Not Commpletely

*Author of original report: counter

*Consumer Comment: Wrong.

*Author of original report: i admit

*Author of original report: dementia

*Consumer Comment: comment

*Consumer Comment: Details

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My mother who has sever dementia had a very large amount of money at chase bank. The personal banker targeted her for hundreds of dollars in fees. By the time I got there to help her she had lost thousands . 12 dollar fees for spending her own money. Over and over. she was talked into having all these accounts then they would switch money around and charge fees. My poor mother they stole her blind.

This report was posted on Ripoff Report on 11/30/2011 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/chase-bank/murrietta-California-92562/chase-bank-elderly-abuse-murrietta-California-803210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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11Author 19Consumer 0Employee/Owner
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#1 Consumer Comment

Advice for Chris

AUTHOR: commoncents2000 - (United States of America)

Chris,  I intend for this to be serious advice from a banker of 23 years.  Banks send statements every month - if being concerned about your mother's dementia was top priority, her daily activity should have been monitored by someone willing to accept the responsibility.  This involves making sure her bills are paid, as well as making sure she doesn't pay them twice or is being taken advantage of financially.   

Sure, I understand the frustration from bank fees - I see it first hand frequently.  If someone brings me their recent statement inquiring about the fees, I have some wiggle room to sit down and work something out.  However, someone coming in - throwing  personal accusations - with several months worth of statements in their hands informing us that they've been aware that their mother has had dementia for months has no room to throw stones.  Even with clients I have known for years - there is NO way I can monitor their accounts individually on a daily - or even weekly basis.  You lost credibility with me personally when you brought up that the fees accrued over months.  My sympathies lie with the individuals who accrue numerous fees within a statement period and are unaware until they they see it on their recent account activity.  It is apparent that the fact that she utilized overdraft protection so often actually saved her 3 - 4 times the fees she would have been charged.

Now that some of the fees have been recovered and your mother seems to be receiving the appropriate medical care - I hope this lesson encourages you to take the initiative to do what is right for your mom. 

Have you even started the process of being named guardian??? 
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#2 Consumer Comment

Spell check says.......

AUTHOR: Ken - (USA)

"#27 Consumer CommentI recieved (received) a (an) email from these wicked men AUTHOR: Gods (God's) love - broken arrow (Broken Arrow) (USA)SUBMITTED: Sunday, December 11, 2011POSTED: Sunday, December 11, 2011

asking me to become a heckeler (heckler) too. Can you imagine.Im (I'm) blocking this site."

You're getting better, I found 6 errors on this short post....good thing you're blocking this site and won't see this.
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#3 Consumer Comment

I took the advice you posted about using a spell checker...

AUTHOR: Ken - (USA)

I started with your posting as a test....here's what I found:

"22 Consumer CommentYou guys are pretty young maybe somedayAUTHOR: Gods (God's)love - broken arrow (United States of America)SUBMITTED: Sunday, December 11, 2011POSTED: Sunday, December 11, 2011

when your mother is a shell of what she use (used) to be and is basically dying before your eyes. Maybe someone can get on and heckel (heckle) you to (too). People use spell checker these days. God may punish you for being so mean."

You're, of course, right as there were only four errors on your short post.  Must be nice to be so pious.

Something about glass houses and stones suddenly comes to mind.......







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#4 Consumer Comment

I recieved a email from these wicked men

AUTHOR: Gods love - (USA)

asking me to become a heckeler too. Can you imagine.Im blocking this site.
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#5 Consumer Comment

"God's Love"....

AUTHOR: Ken - (USA)

#25 Consumer Commentmay "be you need professional help my friend" AUTHOR: Gods love - broken arrow (United States of America)SUBMITTED: Sunday, December 11, 2011

The difference between you and Robert are apparent.

Robert has been posting on here for awhile and comprehends what he reads.

He can sniff out B.S. as well as the best.

Being a new/recent poster here, you'll figure things out a little better after you've been here awhile.

I'll throw in with Robert's take W-A-Y before any of your posts.

BTW, Chris IS a serial liar.

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#6 Consumer Comment

may be you need professional help my friend

AUTHOR: Gods love - (United States of America)

see above.
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#7 Consumer Comment

Gods Love [sic]

AUTHOR: Robert - (USA)

If you chose to believe whatever this admitted LIAR posts here, that's your choice.  I chose to NOT believe his 3 BS postings. 

Let me spell it out for you.  Chris is a LIAR.  He made 3 posts about banks and I'm calling a liar a liar.  I've have made no remarks about his mother or her alleged condition.  My remarks are about Chris being a liar and only about Chris being a liar.  This diluted dullard actually thought that someone would believe his BS about having a PhD.  LOL!  Perhaps in his circle of uneducated friends he might appear as someone who "has an edgumication and rites real good" [sic] but to anyone with a High School or better education, his story falls like a house of cards.

For your continuing education, here are the links to his other BS reports:

http://www.ripoffreport.com/banks/us-bank/us-bank-worse-than-the-mob-ch-a9f13.htm
http://www.ripoffreport.com/banks/chase-bank/chase-bank-charged-107-dollar-9d0cb.htm

If you want to toss stones, "Gods love" [sic], that's find but perhaps you should change your ID-your hypocrisy stinks.

I will always call out a liar as a liar.  If that makes me a "meaney" so be it.  As far as I'm concerned, that falls under the heading of "too bad."
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#8 Consumer Comment

People do take advantage of the elderly

AUTHOR: Gods love - (United States of America)

it sounds like you two need a course in logic. Spelling is not relevant to the argument. It either did or did not happen. Period.
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#9 Consumer Comment

You guys are pretty young maybe someday

AUTHOR: Gods love - (United States of America)

when your mother is a shell of what she use to be and is basically dying before your eyes. Maybe someone can get on and heckel you to. People use spell checker these days. God may punish you for being so mean.
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#10 Consumer Comment

Way to go Robert

AUTHOR: Stacey - (U.S.A.)

Three degrees but he cannot spell neighbor right or anything else.  Guess I am now a Chase employee too because I agree that in order to keep a proper balance you MUST keep a check register regardless.  OH bad move - I just outed myself as a Chase/Wachovia/BOA/any big bank employee.  What a crock.  Maybe Chris has a cousin in Alabama and another in Ohio who refuse to take responsibility for their actions!
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#11 Consumer Comment

Losing track?

AUTHOR: Robert - (USA)

I claim to have 3 degrees.

You must be losing track of your lies.  First it was a PhD.  That changed to 2 Master Degrees plus one year of law school.  Now it's changed to 3 degrees!  LMAO!

Ya know, if you tell the truth, you don't have to remember what you typed.

Have you asked your professional and rich relatives to spot you for some night classes yet?  I suggest starting with English 101 at your nearest community college.
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#12 Author of original report

I dont hang out on the internet like some

AUTHOR: Chris - (USA)

dumba**. It alway stupid people like youself. Care to make a little bet. I claim to have 3 degrees. You give me 1000 dollars for each one.If I can prove it. Other wise I give you 3000 if I cant. Go to chase bank then and get ripped. See if I care.
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#13 Consumer Suggestion

Digging a tunnel to China?

AUTHOR: Robert - (USA)

The amounts she did transfer were to small and to infrequent. If anyone wants to sue me for libel be assured i have the statements and the testimony of family members to back it all up. Several family members all professionals .Airline piolet my brother. Rich real estate tycoon my cousin. Several niegboors. Many people know about this and can testify. Even her nero surgen.

Perhaps you can get your professional and rich relatives to cough up some cash so you can REALLY go to college and earn a degree?  LMAO!  Oh wait!  You'ld have to earn a G.E.D. first.  Perhaps they'd be willing to help you attend night school.

How are those two Master Degrees and year of law school working for you?  LOL!

You don't actually think anyone believes any thing you post do you?

What great entertainment you provide!
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#14 Author of original report

I have contacted elder abuse about this matter in california

AUTHOR: Chris - (USA)

they of course say get a lawyer. There are many things that are morally wrong that are not classified as crimes. Lets just call it poor customer care rather than elder abuse. Not caring about your customers best interests. The amounts she did transfer were to small and to infrequent. If anyone wants to sue me for libel be assured i have the statements and the testimony of family members to back it all up. Several family members all professionals .Airline piolet my brother. Rich real estate tycoon my cousin. Several niegboors. Many people know about this and can testify. Even her nero surgen.
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#15 Author of original report

obviously it contributed sherlock.

AUTHOR: Chris - (USA)

I am well aware of her medical diagnosis as well .The personal banker was trusted but failed to protect her. That is the issue. She only pretended to care. This is why I have never involved my self with the internet . Every dumb a** in the world gets to speak. I was probaly responding to a different comment not yours. You simply got in the middle. I do not refer to you when I say internet participants are dumb a**es. You were fine.I appreciate your help and comments. Even though I called you sherlock.
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#16 Consumer Comment

Normal pressure hydrocephalus is a neurological disorder in which there is too much cerebrospinal fluid in the ventricles of the brain.

AUTHOR: Ken - (USA)

My best gues is, this is what the OP meant.
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#17 Consumer Comment

You are wrong again.

AUTHOR: Mia - (USA)

If you are referring to my comments regarding your mother's account issues with Chase I can assure you no court would tell me to sit down and shut up.  In fact, I would be the one of the four people allowed to DO the talking.  My advice was meant to give you an explanation and offer a glimpse into in the world of banking.  Your complaint seemed to me to demonstrate someone who didn't know the facts as they pertain to what happens when one utilizes overdraft protection.  In addition, not only did you not understand the facts but you jumped to a conclusion (of which you had zero proof) and accused someone of a criminal act...two criminal acts.  I would think it would be of some relief to realize your mother's unfortunate condition ( and I am sympathetic to your mother's situation) contributed to the problem with her account and NOT a bank employee abusing an elderly woman nor embezzling funds from her account.  Have a Merry Christmas.
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#18 Author of original report

I guess its bank overdraft .com

AUTHOR: Chris - (USA)

look for bank overdraft.com to contact an attorny class action law suit.
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#19 Consumer Suggestion

Just wondering....

AUTHOR: Leann - (USA)

Only for my own information, what is normal pressure hydroclus?  I haven't heard of it and was curious to what it is.  However, I do respect your privacy and if you wish not to explain, I understand.   

On the other hand, I was so glad to hear she got some of the fees back, and perhaps will end up getting them all back given her illness.  I wish the best for you both.
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#20 Author of original report

I found out todaythat chase did refund some

AUTHOR: Chris - (USA)

of the fees. My mother after her surgery shunt surgery.is better and she tells me now that chase did refund some of the charges when requested to do so and the reasons were given. brain surgery. I still think could have done more but i guess it is an improvement. Some mercy anyway.
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#21 Author of original report

up date

AUTHOR: Chris - (USA)

some fees were recently refunded.I foundout today.
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#22 Author of original report

i was wrong she did get some fees backshe just told me.She is muchbetter now.

AUTHOR: Chris - (U.S.A.)

perhaps it was not as bad as i thought.
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#23 Author of original report

she did in fact

AUTHOR: Chris - (U.S.A.)

take money from savings and put it into her checking. about once a month far to little far tolate. and yes as I said before the personal banker gave my mom her own personal home phone number. You need two doctors to agree to incapacitation,I was there by then.I had been in oklahoma.They were not as worried once i was there. her dementia was not a slow gradual process it was part on normal pressure hydrocosis. her state ment come monthly. It was caught and stopped. If the personal banker had merely put a substainal amount in numerous fees would have been avoided.That of course would have ruined all thefun of taking advantage of some poor befuddle lady with serious medical problems.plus not nearly as profitable.
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#24 Consumer Comment

Not Commpletely

AUTHOR: Robert - (U.S.A.)

Guardianships are not purchased at walmart and do take months and even then are not easy to get
-
Actually depending on the exact situation generally take between 1-2 months, but if there is an immediate need you can generally get an "emergency guardianship" in a couple of days that would be in effect while you are seeking a permanent one.   As for them being easy to get.  The courts require the person to be evaluated by medical professionals(generally both physical and mental).  If they agree that there is a need and unless there are extreme circumstances the courts would generally assign a guardian.

Wither a person gets an offical commission for ripping people off. i doubt even chase would do that. More like you get to keep your job.
- Okay enough with the conspiracy theories.  It sounds like she had Overdraft protection linked to her savings account.  This is something that EVERY bank offers, and it requires the account holder to agree to it.  Whether or not she understood what she was signing is another matter.  However, once she agrees to it this is in the system and is done AUTOMATICALLY.   I seriously doubt her "personal banker" even knew it was going on let alone was the one physically transferring funds.  Unless your mom had millions in her savings account the "personal banker" has better things to do with their day.  But if they really wanted to take advantage of your mom they could just not have linked the accounts and had her be charged about $35 per transaction rather than the $10-$12 per day. 

Based on your logic if the Overdraft fee that she was charged allowed them to keep their job, I imagine that the $35 per transaction fee would have gotten them a Bank Manager position.

Funny I have not ever complained about any other banks

- Well have you constantly overdrafted at other banks?  You may be shocked to hear that EVERY bank has pretty much the same policies.
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#25 Author of original report

counter

AUTHOR: Chris - (U.S.A.)

SinceIwasthere I think my testimony is more valid than your guess work. In a court of law your opinion would be inadmissable. You have no knowledge of the facts and would be asked to sit down and shut up. Guardianships are not purchased at walmart and do take months and even then are not easy to get. As I said the personal banker was trusted for some time. I guess you live in candy land where everyone is honest .Wither a person gets an offical commission for ripping people off. i doubt even chase would do that. More like you get to keep your job. Funny

I have not ever complained about any other banks. I must have simply lost my mind and made this allup. You need togrow up and live in the realworld. Everyone has a reason as towhy there particular stealing is not really stealing. its legal. its legal .its legal how many times have we all heard that line of s**t.
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#26 Consumer Comment

Wrong.

AUTHOR: Mia - (USA)

So sorry to read about your mother's illness.  It is terrible to suddenly become one's own mother's, "parent."  However, with regard to the management of her checking account it sounds as if you were not fully informed as to what the policies and procedures are. And since she is your mother, one would expect her finances to be managed by you or another family member in the event of her incapacitation.  Everyone, no matter the age, should have someone named as having a Power of Attorney.  Even young people become sick and incapacitated, this is not something reserved for the older generations.  What I am about to explain is specific to Chase, although most large banks operate in the same general manner.  First of all, you stated that your mother was writing checks or drawing on a checking account when there where no funds in that account.  That is most definitely a problem but not one anyone can control except for the account owner.  You also mentioned, "they would switch money around and charge fees," what you later explained sounds like when funds were drawn against her checking account and there wasn't enough to cover the check or debit, the bank utilized the overdraft protection your mom set up which sounds like it was against a savings account.  Overdraft protection is exactly what it sounds like...if your account is going to be overdrawn the bank will transfer funds from an account the client sets up as the back up account.  This is for emergency purposes only and not to be used as some kind of automatic transfer service. Chase's rules and regulations clearly state there is a, "per day, charge for this service.  So if there is one overdraft protection transfer done on Monday, there is a fee.  If there are three overdraft protection transfers on Tuesday, there is ONE fee.  The same fee ($10 or $12 a day, depending on which state you live in.)  After each and every day an ODP transfer is made a computer sends out a letter detailing the transfer and fee..  These transfers are also detailed on both the checking and savings account statements.  No one stole anything the bank simply paid the items in the manner she requested.  If your mother was incapable of reading her own mail, or you didn't bother to read it before things got really out of hand what is Chase or any bank supposed to do?  If your mother didn't have an overdraft protection account set up (in other words, kept the savings account not linked to the checking for ODP transfers) and there were not enough funds in the checking account the bank would have either paid some of the items and overdrawn the account (up to a certain point) or refused the item (bounced back the check or debit) and charged fees of $34 dollars for each occurrence and left the savings account untouched.  In that case her lights could have been turned off, her mortgage or insurance not paid or any other number of things could have happened.   No one is playing three card Money (or a shell game) with your Mom's money.  The bank did what your mom at some point asked them to do, which was cover any overdrafts with her savings account.  The bankers at the branches do not get paid any type of commission when a client gets charged a fee.  The bank makes money, sure, but the only way a banker gets money is when an account is opened and sustained for over 60 days.  This, "winking" nonsense probably had more to do your accusations than a conspiracy against your ailing mom. Charges of, "elder abuse " are taken very seriously.  Most banks have one department set up to deal with this kind of problem.  The lesson for you is to grow up.  Your mom needs you right now to step up and help her take care of these things.  Go to the bank with your mom and have yourself added as a signer and as that a duplicate copy of the statements be sent to you.  Since you found this website you know how to use a computer, go online to Chase's website and once you are a signer, monitor her accounts daily.  You can set up alerts to your email or cell phone if an overdraft is pending.  Stop blaming Chase, stop blaming the bankers and their winks.  Good luck.
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#27 Author of original report

i admit

AUTHOR: Chris - (U.S.A.)

that the actual feeswere probaly only around 1 thousand dollars. still it would have gone on and on. if not stopped. also her money was poorly invested and they were basically paying her nothing and charging fees to boot. the point is the personal banker pretended to be her friend when in reality they were screwing her big time.
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#28 Author of original report

dementia

AUTHOR: Chris - (U.S.A.)

her sever dementia lasted 9 months. still bad. but better. resulted from normal pressure hydroclus. mri and other scans revealed her condition as normal aging. During that time her person banker would transfer money from savings tochecking to cover checks. 12 dollar each time. every purchase resulted in a 12 fee. with the business [rentals] she owned plus personal accounts this was around 300 per month for 6-7 months. plus any other charge they could come up with. also family members are not experts old age is often blamed for forgetfulness and loss of capacity. it this case normal pressure hydroclosis. The bank was merciless in there fees and the banker girl even winked at another employee when they were talking to her. like haha,I could go on but to what point. we have all seen it for our selves how banks behave. tricking people into fees.
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#29 Consumer Comment

comment

AUTHOR: Jeanski - (USA)

If your mother truly has severe dementia, why hasn't she been assigned a guardian or conservator to watch over her? I'm doing this now for my boyfriend, who has a terminal illness and very greedy children. They were stealing thousands out of his bank accounts until I stepped in.

Please see that she gets some help. Our elders should not be treated this way!!
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#30 Consumer Comment

Details

AUTHOR: Robert - (U.S.A.)

I am sorry about your mother as I am familiar with how dementia can affect a family.   I am also not saying that Chase did or did not do something wrong, but it seems as if there is some details missing.

If she was suffering from severe dementia, does anyone monitor her accounts?  If so perhaps that person is as much to blame because they should have caught this before it got to "thousands" of dollars.  If there is not anyone monitoring her account, the question of course is why not?

Also exactly what makes up this "thousands" in fees an how long has it been going on.
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